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Senior Events Manager- Hilton Baltimore Inner Harbor

2 months ago

Baltimore, United States Hilton Full time

Hilton Baltimore Inner Harbor is looking for their next Senior Event Manager.

The Hilton Baltimore Inner Harbor is a premier hotel located in the heart of downtown Baltimore, Maryland. Positioned adjacent to the Baltimore Convention Center and a short walk from the famous Inner Harbor, the hotel offers convenient access to many of the city's top attractions, including the National Aquarium, Camden Yards, and M&T Bank Stadium.

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.

What are we looking for?

•Minimum Years of Experience: two (2) years Hospitality related experience at manager level.
•Experience in supervision or management of 1-3 people.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
•Knowledge of the hotel property management systems (Delphi.fdc)

Shift Pattern: Flexibility is required.

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

What are the benefits of working for Hilton?*
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents.
  • Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
  • Flexible shifts and days off
  • Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
  • Mental health resources including free counseling through our Employee Assistance Program
  • Best-in-Class Paid Time Off (PTO)
  • 401K plan and company match to help save for your retirement.
**Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

•Organize, plan and prioritize your duties by developing plans and goals.
•Timely communication to internal and external clients via telephone, email, written documents or in person.
•Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
•Demonstrate knowledge of job systems, products, systems, and processes.
•Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
•Selling and influencing both internal and external clients.
•Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
•Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
•Participate in customer site inspections and assist with the sales process as necessary.
•Other duties as necessary based on business needs.
•Regular attendance.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all