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Customer Service Representative- Willow Springs
2 months ago
Application Deadline: 12/25/23 Job Location: Willow Springs, MO This position may be filled at one of the two levels based on knowledge, skills, and abilities. The entry salary is posted above, with the Senior starting salary of $40,392.48. Why You’ll Love This Position The customer service representative is responsible for receiving incoming telephone calls, e-mails, and correspondence from the public, emergency agencies, and employees; conducts research to answer routine questions or take action and provides follow up to customers. Complex questions and nonstandard issues are referred to appropriate personnel. Responsibilities are performed under moderate supervision. MoDOT will bring candidates onto the team as entry-level or senior level, based on your skills and experience. If you are hired as an entry-level Customer Service Representative, this opening is for one of our CAREER-LADDER positions which offers the opportunity for career advancement without having to participate in the competitive selection interview process. As you continue to learn, acquire new skills, and gain experience, you can be promoted to a higher-level position. What You’ll Do Mails requested materials such as maps and information booklets to outside agencies and the general public. Research department or district manuals or makes inquiries to obtain answers to customer questions; informs customers of what actions are being taken with regard to questions or concerns. Notifies appropriate department personnel to act on customer concerns or emergency situations; follows up with appropriate department personnel to ensure response has been made to customer. Completes documentation regarding customer service activities and maintains customer database; compiles and provides requested information to department personnel. May work with Transportation Information Center staff to disseminate Intelligent Transportation System information to customers calling in or to department employees or emergency agencies responding to incidents. Minimum Qualifications High School Diploma or GED/HiSET Two years of clerical experience, or experience in department operations, policies, and procedures. More Reasons To Love This Position MoDOT offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Visit our CAREERS page to explore all we have to offer. At MoDOT you will play a key role in maintaining the seventh largest highway system in the United States. We value team players who are open-minded and work well with others to accomplish goals and fulfill our mission of safety, service, and stability. If you're looking for diverse opportunities, challenging work, and a flexible environment, we want to talk to you about joining our winning team. If you have questions about this position please contact: sehr@modot.mo.gov. Deadline to apply for this position is at 11:55 p.m. the night of closing. The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
