Customer Service Rep

2 months ago

Ozark, United States Mediacom Communications Full time

Located in Springfield, MO

Position: Lead Customer Sales & Service Representative IV, Front Counter

Position Overview:
Responsible for enhancing and monitoring the performance of Customer Service, Front Counter Associates. Work to ensure Mediacom customers are provided outstanding service and a positive experience in a prompt and professional manner. In addition to normal customer interactions, responsibilities include managing customer escalations/concerns. Perform direct support to Front Counter Associates and customers consistent with Mediacom's policies and procedures. Travel will be required.

Company Benefits:

Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

  • Health, vision, and dental insurance
  • Paid vacation, holidays and flex paid time off
  • 401K with generous company match
  • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided
  • Education Enrichment up to $5,000 per year for qualified employees
  • Employee Wellness Program
Position Responsibilities:
  • Perform all duties of Senior Customer Sales & Service Representative, Front Counter I-III.
  • Answer day to day questions about Mediacom policies and procedures to Front Counter staff.
  • Provide daily motivation for the Front Counter team to hit daily sales goals.
  • Assist in the training and development of Front Counter staff.
  • Resolve any customer escalations for service and support.
  • Verification daily of all monies received, and batch releases.
  • Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.
  • Responsible for research and interaction with other departments as necessary to resolve any customer issue.
  • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services remaining knowledgeable and current on all offers, specials, and Marketing materials.
  • Responsible for product knowledge of programming, pricing, packaging, and channel line ups.
  • Responsible for basic knowledge and understanding of Mediacom customer site equipment.
  • Maintain customer site equipment and inventory controls according to policy and procedures.
  • Issue and receive equipment from customers, and field staff as required by your supervisor.
  • Exceed or maintain minimum sales, quality, and productivity standards as required by Mediacom policy and procedures on an ongoing basis.
  • Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.
  • Troubleshoot basic service issues and schedule on site service calls when necessary.
  • Receive and process customer payments, balance cash draw, and post customer adjustments.
  • Verification daily of all monies received, and posted from field personnel.
  • Must report on time, and regular attendance is an essential function of this position.
  • Perform other duties as directed or required by your supervisor.
Position Requirements:
  • High School Diploma or GED required. Associates degree preferred.
  • 2+ years progressively related experience preferred.
  • Knowledge of all functions and related tasks in each area of front counter customer service.
  • Strong understanding of Mediacom CATV operations, products, services, and billing system.
  • Problem solving, motivation, and leadership skills.
  • Advanced communication (verbal/written) and customer service skills.
  • Excellent cash management skills.
  • Customer service and/or sales experience preferred.
  • Data entry and computer experience required.
  • Ability to work evenings, weekends and holidays.
  • Ability to work overtime when needed.
  • Ability to work independently and good organization skills.
  • Ability to sit or stand for extended periods of time.
  • Ability to lift and carry ten pounds repeatedly, daily.
  • Travel between offices required.


Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

#LI-Onsite

  • Customer Service Rep

    1 month ago

    Ozark, United States Mediacom Communications Corporation Full time

    Position: Lead Customer Sales & Service Representative IV, Front Counter Position Overview: Responsible for enhancing and monitoring the performance of Customer Service, Front Counter Associates. Work to ensure Mediacom customers are provided outstanding service and a positive experience in a prompt and professional manner. In addition to normal...

  • Customer Service Rep(01543)

    5 days ago

    Lake Ozark, United States Domino's Franchise Full time

    Job Description Job Description Job Description CUSTOMER SERVICE REP (CSR)Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza company in the world and in every neighborhood!You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible....

  • Customer Service Rep(05814)

    2 weeks ago

    Ozark, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionIt's more fun with us!No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time...

  • Financial Services Rep

    3 months ago

    Ozark, United States Globe Life Liberty National- Matt Keller Full time

    Job DescriptionJob DescriptionFull job descriptionThe Opportunity with The Nuckolls Agencies:We are rapidly growing our presence in the Ozark/Springfield area – 2024 we have grown over 60% and this will be our 11th consecutive year of growth. We are looking for people to help us handle this growth! We have full-time Financial Services Representative...

  • Customer Service Representative

    4 days ago

    Ozark, Arkansas, United States Bank OZK Full time

    Job SummaryBank OZK is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    5 days ago

    Ozark, Arkansas, United States Bank OZK Full time

    Job Summary:As a Customer Service Representative at Bank OZK, you will be responsible for interacting with customers on behalf of the Bank and providing information about products and services. This role requires strong communication and problem-solving skills to effectively respond to customer complaints and process customer requests.Key...

  • Customer Service Representative

    6 hours ago

    Ozark, Missouri, United States thewind Full time

    About The WindThe Wind is a unique and exciting retail experience, offering a wide range of antique, collectible, and decorative items. As a Customer Service Associate, you will play a key role in providing exceptional customer service and ensuring a positive experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused...

  • Customer Service Representative

    1 day ago

    Ozark, Missouri, United States Domino's Pizza LLC Full time

    Job Summary:Domino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our pizza delivery team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order fulfillment, and maintaining a clean and safe working...

  • Customer Service Representative

    5 days ago

    Ozark, Alabama, United States Sapphire Solutions Full time

    About Sapphire SolutionsSapphire Solutions is a leading distributor of photovoltaic components and solutions, with a global presence and a strong commitment to sustainability.Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our after-sales team, you will be...

  • Customer Service Representative

    4 weeks ago

    Ozark, United States U-Haul Full time

    Location: 4910 N Towne Center Dr, Ozark, Missouri 65721 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    4 weeks ago

    Ozark, United States Rone and Associates - Allstate Insurance Full time

    Benefits/Perks: Paid time off (vacation and/or sick days) Simple IRA Health benefits Growth potential: Ability to be promoted to CSR Manager after 90 days. Hourly pay plus commission/bonus Licensing paid by agency Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions,...

  • Customer Service Representative

    3 days ago

    Ozark, Arkansas, United States Bank OZK Full time

    Job Summary:As a Call Center Specialist at Bank OZK, you will play a critical role in providing exceptional customer service and support to our valued clients. Your primary responsibility will be to interact with customers in a professional and courteous manner, responding to their inquiries, resolving their issues, and processing their requests in a timely...

  • Customer Service Representative

    2 months ago

    Ozark, United States Rone and Associates - Allstate Insurance Full time

    Job DescriptionJob DescriptionBenefits/Perks:Paid time off (vacation and/or sick days)Simple IRAHealth benefitsGrowth potential: Ability to be promoted to CSR Manager after 90 days.Hourly pay plus commission/bonusLicensing paid by agencyPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these...

  • Customer Service Representative

    2 weeks ago

    Ozark, Arkansas, United States Bank OZK Full time

    Position Overview:As a vital member of our customer service team, you will engage with clients on behalf of Bank OZK, delivering essential information regarding our offerings, addressing customer concerns, and fulfilling requests efficiently.Key Responsibilities:Handle a significant volume of incoming and outgoing calls promptly and professionally.Provide a...

  • Customer Service Representative

    2 weeks ago

    Ozark, Arkansas, United States Bank OZK Full time

    Position Overview:As a vital member of our customer service team, you will be responsible for engaging with clients on behalf of Bank OZK, delivering insights about our offerings, addressing customer grievances, and executing service requests efficiently.Key Responsibilities:Handle a substantial volume of incoming and outgoing calls with efficiency.Provide a...

  • Customer Service Representative

    1 week ago

    Ozark, Missouri, United States Kum & Go Full time

    We are seeking a highly motivated and enthusiastic Retail Team Member to join our team at Kum & Go. As a Retail Team Member, you will be responsible for:Preparing and maintaining a clean and organized store environment, ensuring that all displays are clean and ready for customer use.Providing exceptional customer service in a dynamic and multitasking...

  • Customer Service Representative

    2 weeks ago

    Ozark, Arkansas, United States Bank OZK Full time

    Position Overview:As a vital member of our team, you will engage with customers on behalf of Bank OZK, delivering essential information regarding our offerings and addressing customer inquiries and concerns. Your professional interaction will ensure adherence to our organizational policies and procedures.Key Responsibilities:Handle a significant volume of...

  • Customer Service Representative

    3 months ago

    Ozark, United States U-Haul Full time

    Location: 4910 N Towne Center Dr, Ozark, Missouri 65721 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    6 days ago

    Ozark, Missouri, United States Wendy's Full time

    Job Summary: We are seeking a highly motivated and detail-oriented individual to join our team as a Cashier/Line Cook at Wendy's. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service, preparing menu items, and maintaining a clean and inviting dining environment.Key Responsibilities:Accomplish multiple...

  • Sales Associate

    3 days ago

    Ozark, Alabama, United States Central Network Retail Group Full time

    Job Description**Job Summary:**We are seeking a highly skilled Sales Associate to join our team at Central Network Retail Group. As a Sales Associate, you will be responsible for providing exceptional customer service, building customer relationships, and driving sales growth.Key Responsibilities:Customer Service: Provide a positive and welcoming experience...