Bilingual Customer Care Specialist II

7 days ago

Ocoee, United States Cox Communications Full time
Company
Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation
Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Bilingual CCS II will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.

Problem Resolution: A big part of maintaining the relationships with existing customers includes problem solving by the CCR, including consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. May work across other departments to train on resolving different client issues.

Responsiveness: The CCR will provide responsive, timely telephone, chat and email support. The CCR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts). In addition, the CCR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.

Qualifications:

Minimum:

  • High School Diploma/GED and 3 years' experience in a related field.
  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
  • OR 5 years' experience in a related field
Preferred:
  • College degree or equivalent experience preferred.
  • Minimum of 2 years of Call center and/or client interfacing experience
  • Travel - infrequent, but must have flexibility
  • Schedule - must have flexibility to work evenings, weekends, holidays as required
  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
  • Understand foundational levels of computers and technology; internet, email
  • Excellent oral and written communications skills, particularly in a phone or email context.
  • Experience working in a contact center metrics driven environment
  • Strong communication skills and basic computer knowledge
  • Ability to operate under tight pressure
  • Experience working in the automotive industry preferred


Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

  • Customer Engagement Consultant

    2 weeks ago

    Ocoee, Florida, United States GuideWell Full time

    Bilingual Retail Sales and Service SpecialistCompany: GuideWellPosition Type: Full-timeLocation: Multiple locations availableRole Overview: As a Bilingual Retail Sales and Service Specialist, you will play a vital role in delivering exceptional customer service to individuals seeking assistance with healthcare and insurance-related inquiries.Key...

  • Customer Service Representative II

    3 days ago

    Ocoee, Florida, United States Conduent Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative II to join our team at Conduent. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients' customers, resolving escalated calls, and providing product information.Key ResponsibilitiesAnswer escalated calls and provide...

  • Bilingual Education Support Specialist

    2 weeks ago

    Ocoee, Florida, United States Orange County Public Schools Full time

    Job Description: Bilingual Education Support SpecialistOverviewIn this role, you will provide essential support within an educational setting, focusing on facilitating bilingual communication. Your responsibilities will include interpreting and translating educational materials, as well as assisting in communication between parents and students, particularly...

  • Customer Service Representative II

    7 days ago

    Ocoee, Florida, United States Conduent Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative II to join our team at Conduent. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients' customers, resolving complex issues, and ensuring a positive experience for all interactions.Key...

  • Bilingual Customer Service Representative

    2 months ago

    Ocoee, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative II

    3 weeks ago

    Ocoee, United States Conduent Full time

    Job DescriptionCustomer Service Representative IIOnsite Ocoee, FLWhat you get: Full-time Employment with Benefits day one including paid Holidays. Base pay of $16.25 and a dollar incentive for Bi-lingual Paid Training WEEKENDS OFF Great Work Environment Requirements: Must be at least 18 years of age or older. Must have a High School Diploma, or...

  • Customer Service Representative II

    3 weeks ago

    Ocoee, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Bilingual Collections Representative

    2 weeks ago

    Ocoee, Florida, United States Westgate Resorts Full time

    Bilingual Collections Representative at Westgate ResortsCompensation: $16.50 per hour plus performance incentives and shift differentials - Access your earnings through our Daily Pay benefit.About Westgate Resorts: Westgate Resorts provides a diverse array of vacation experiences, ranging from coastal retreats to mountain getaways throughout the United...

  • Customer Service Representative II

    3 weeks ago

    Ocoee, United States Conduent Full time

    Job DescriptionCustomer Service Representative II (Escalations)Onsite Ocoee, FLWhat you get: Full Time Employment Hourly rate of $16.25 Career Growth Opportunities Full Benefit Options Great Work Environment Work Schedule: Must be flexible between client hours Mon-Friday 7am -7pm EST Requirements: Must be at least 18 years of age or older. Must have a...

  • Customer Service Representative II

    3 weeks ago

    Ocoee, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Engagement Specialist

    5 days ago

    Ocoee, Florida, United States Jobot Full time

    Customer Engagement Specialist, Fishing and Marine Equipment About Us: We are a leading manufacturer in the Fishing and Marine Equipment industry, dedicated to providing high-quality products and exceptional service to our customers. Why Join Our Team? We offer a comprehensive benefits package that includes: Medical and Dental insurance contributions401k...

  • Customer Support Specialist

    2 weeks ago

    Ocoee, United States Food City Full time

    Join Our Team at Food City!As a Customer Support Specialist, you will play a crucial role in enhancing the shopping experience for our valued customers. Your responsibilities will include:Customer Engagement: Interact with customers to understand their needs and provide tailored assistance.Product Navigation: Help customers locate products and resolve any...

  • Bilingual Retail Sales Consultant

    2 weeks ago

    Ocoee, Florida, United States GuideWell Full time

    Position: Bilingual Retail Sales ConsultantCompany: GuideWellOverview: In this role, you will deliver exceptional customer service to individuals seeking assistance with healthcare and insurance-related inquiries.Key Responsibilities:Provide a welcoming and informative experience for customers with questions about health insurance.Address member concerns,...

  • Customer Service Representative II

    3 weeks ago

    Ocoee, United States Conduent Full time

    Job DescriptionCustomer Service Representative II (Webchat)Onsite Ocoee, FLWhat you get: Full Time Employment Hourly rate of $16.25 Career Growth Opportunities Full Benefit Options Great Work Environment Work Schedule: Must be flexible between client hours Mon-Friday 7am -7pm EST Requirements: Must be at least 18 years of age or older. Must have a High...

  • Customer Service Representative II

    3 weeks ago

    Ocoee, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Frontline Sales Manager

    2 weeks ago

    Ocoee, United States Exploria Resorts Full time

    Exploria Resorts is seeking a Bilingual Frontline Sales Manager to join our award-winning team at Summer Bay Orlando by Exploria Resorts! If you consider yourself results-driven, then we want to talk with you!This is an excellent opportunity for the right individual to join a team focused on the future! We offer a dynamic company with solid growth potential...

  • Retail Customer Support Specialist, Flexible Hours

    2 weeks ago

    Ocoee, Florida, United States Circle K Stores, Inc. Full time

    Join Our Team as a Retail Customer Support Specialist Company: Circle K Stores, Inc. We are seeking a dedicated Retail Customer Support Specialist to enhance our customer service experience. This role is ideal for individuals who thrive in a dynamic environment and are passionate about providing exceptional service. Key Responsibilities: Assist customers...

  • Retail Sales and Service Consultant

    2 months ago

    Ocoee, United States GuideWell Full time

    **Retail Sales and Service Consultant - Bilingual (Riverview, FL)** Florida Blue Category Sales/Marketing Job Id 26310 Job Type Full-time Job available in 2 locations * Riverview, Florida, United States * United States **What Will Be Your Purpose** : * Provide a customer friendly service experience for customers with questions or issues related to...

  • Customer Service Representative

    4 weeks ago

    Ocoee, United States Penn Foster Inc Full time

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • CDL Driver

    14 hours ago

    Ocoee, Florida, United States Dejana Industries, Inc. Full time

    Job SummaryDejana Industries, Inc. is seeking a highly skilled CDL Driver to join our team as a Road Maintenance Specialist. As a key member of our operations team, you will be responsible for ensuring the cleanliness and safety of our roads through the operation of a street sweeper vehicle.Key ResponsibilitiesOperate Street Sweeper Vehicle: Safely operate a...