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Night Auditor

3 months ago

Asheville, United States Biltmore Farms, LLC Full time

The DoubleTree by Hilton-Asheville Biltmore location, where this position is based, is expected to permanently close in summer 2025 for a future redevelopment project. This position is time-limited due to the expected closure of this hotel property. Transfers to one of three other Biltmore Farms hotels may be available to hired associates in advance of the planned closure, but are not guaranteed. Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality Why join our Front Office team as a Night Auditor / Front Desk Supervisor? $18.50/hour starting pay Outstanding medical, dental, and vision benefits coverage for full-time 401k retirement plan with employer matching program Paid time off (PTO) and paid holidays for full-time Flexible scheduling with full-time and part-time shifts Parental leave with up to 6 weeks available for birth, adoption, and fostering Fun wellness program with semi-annual bonuses Hilton brand hotel discounts for you, your family, and your friends YMCA membership monthly discount Friendly and supportive work environments Exciting employee events and activities Essential Elements As a Biltmore Farms Night Auditor / Front Desk Supervisor, you are more than just a welcoming presence; you are the first impression our guests have of our hotel and our city. The ideal candidate has good communication skills along with mathematics and accounting experience. The Night Auditor / Front Desk Supervisor also fulfills the role of overnight Manager on Duty, which is responsible for the security of the hotel property, completes a Manager on Duty daily report, and has the authority to make guest-related decisions for the hotel in the absence of the General Managers. As a Night Auditor / Front Desk Supervisor, you will: Serve as the Manager on Duty during the overnight hours in absence of Front Office Manager and/or Assistant General Manager. Use critical thinking and creative management skills to solve guest and team member problems. Ensure compliance with company standards to ensure consistent high-quality guest relations. Manage desk, resolve guest concerns, handle emergencies and other challenges that may occur during the assigned shift. Implement resolutions by using discretion and judgment. Support the entire Front Office department, including guest service duties of the Bellperson, Concierge, and Shuttle Driver. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listening to and understanding requests, issues, and situations from both guests and team members. Ensure accurate billing upon completion of guests' stay to ensure standards of quality and service. Complete auto-posting of all charges when closing out the day. Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. Read the front desk log daily and include those from days not onsite. Be aware of daily activities and meetings taking place in the hotel. Work overnight shifts with schedules that include weekends and holidays. Be available for varying shifts to reflect the business needs of the hotel. Supportive Functions Because of the nature of work, the Night Auditor / Front Desk Supervisor must be easily accessible by phone when not working for front office inquiries and emergencies. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company. Handle guest relocations as required. Prepare daily forecast of expected arrivals and departures. Perform other duties and responsibilities as assigned or required. Specific Job Skills, Knowledge, and Abilities Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Ability to read, write, speak, and understand the English language to communicate effectively with guests and employees. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect and analyze accurate information, and resolve conflicts. Ability to access and accurately input information using a moderately complex computer system, including DoubleTree by Hilton property management systems. Interpersonal skills to provide overall guest satisfaction. Ability to work under pressure and deal with stressful situations during busy periods. QUALIFICATIONS: Education & Experience: At least a two-year Associate degree preferred, but not required. Additional college education is a plus. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace. Previous hotel or service-related experience required. Physical: Requires finger agility, grasping, writing, constant standing, sitting, frequent walking, repetitive motions, visual insight, and may, on occasion, lift and carry up to 40 pounds. Post Offer / Pre-Employment: For the ongoing safety and well-being of our employees and guests, Biltmore Farms' onboarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal, state, and local laws and guidance, and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful. #J-18808-Ljbffr