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IT Associate Engineer

2 months ago

Cleveland, United States JACK Entertainment Full time

Reporting to the Director of IT Operations, the IT Associate Engineer will provide hardware and software support on simple to moderately complex operating systems and issues.Responsible for support for the I.T. Department for all process/activities associated with the performance and support of JACK computer workstations, LAN servers, Local Area Networks, and Wide Area Network connectivity in a 24/7 environment.Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected.Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.Role Responsibilities:Coordinate with the help desk team to support to all JACK systems users.Responsible for monitoring service and project support to achieve maximum quality commitment to JACK Clients/Users.Develop, implement, and communicate procedures which insure minimum downtime and prompt recovery of failed computer systems, applications, and data base components which have a direct effect upon customer service to our clients and users.Monitor LAN system performance.Recommend applications and process design changes to appropriate IT management to maximize labor and system resources.Configure, install, and maintain network and product, programs, files and databases.Responsible for the Change Management practices on LAN/Server systems.Develop, document, and implement operating procedures required for PC/Network Support group to meet performance objectives/metrics.Documentation and administrative tasks, as needed, including audits, change control, SOP documentation, purchasing information, etc.Maintain open communications channels with end users and clients.Assist clients in determining computer need and provide equipment descriptions for purchase action and requests.Serve as a vendor contact for issues needing outside resolutions.Continue to train operators on PC/Network troubleshooting techniques.Other duties as assigned.PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:Medical, Prescription Drug, Dental, and Vision CoverageLife and Disability InsuranceFree ParkingGenerous Paid Time Off PlanDiscounted Team Member MealsEducation Assistance up to $3,600 a year401(k) Savings Plan and MatchPaid BreaksKnowledge, Skills, & Abilities:Strong personal computing skills required.Must be able to work independently.Must be able to sit, stand or walk for long periods of time (4 hours).Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights.Must be able to work varied shifts, weekends and holidays as needed.Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English.Education & Experience Requirements:Minimum two years' experience.Also, experience providing customer support to computer system users.Ability to manage multi-faceted projects to a successful conclusion.Ability to read, writes, speak, and understand English. Ability to respond to inquiries or requests from regulatory agencies. Ability to effectively communicate policies and procedures to groups or individuals of the Company.Expert in basic Microsoft Office programs. (Excel Word, and Outlook)Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated businessMust be 21 years of age.License Requirements:Must be able to obtain an Ohio Casino Control Commission Gaming License, and a Sports Gaming License through the State of Ohio.Must be able to obtain an Ohio Lottery Commission license, which includes a comprehensive background investigation.