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Customer Service Order Entry Associate

2 months ago

Indianapolis, United States Herff Jones Full time
Position Title: Customer Service Order Entry Associate (Seasonal)

Location: Indianapolis, IN

Starting Pay:$19/hr.

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs.

Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.

Your Opportunity:

The Herff Jones Customer Service Team is looking for an Seasonal Order Entry Associate to join our HJ Family.

This a standard on-site seasonal position with eligibility to invest into our companies matched 401(k).

Shift: Standard shift is 8:00am - 5:00pm Monday through Friday. Hours fluctuate as needed during peak season including Saturdays and Sundays if necessary due to customer demand. Seasons vary between January through end of May.

Here's How You'll Make an Impact:

The Order Entry Associate is responsible for the daily prep of orders from our customers and sales partners. This position takes a critical thinker with strong basic math skills and the ability to type efficiently and accurately. A strong focus on attention to detail and a balance of priorities will be key to operating successfully in the role.

What We Want You to Accomplish:
  • Prioritize daily which orders need to be entered.
  • Input student information into Oracle/Order Manager.
  • Check each order for completion and math errors.
  • Rate of accuracy at 95% or better after 2 weeks of training with full audit from trainer.
  • Rate of accuracy at 99% after 4 weeks of full review.
What You'll Be Doing On A Daily Basis:
  • Review orders daily.
  • Verify the package details against prepped package content sheet provided by the Account Specialist.
  • Verify that the items selected match the math total on the grand total line.
  • Key in information on the student order form into the system.
What You'll Bring to the Table:
  • High School Diploma or GED required
  • Previous success in a data entry or similar role preferred
  • Proven success to effectively communicate (listening, writing and verbal)
  • BEGINNER to INTERMEDIATE skills with Microsoft Office and learning new systems/technology with understanding some work is processed manually
  • Exceptional attention to detail
  • Ability to operate PC systems (Word, Oracle, Order Manager) as well as follow manual processes such as filing
  • Strong math skills with the ability to work with a calculator
  • Previous success in a data entry or similar role preferred
Physical Activities:

Daily activity includes but is not limited to:
  • Reading, communication, lifting, carrying, sitting, grasping, reaching.
  • Use of a step ladder to retrieve customer files as needed.
  • Being able to sit for long periods of time.
  • Look at a computer for long periods of time.
  • Ability to work alone in a quite environment.
JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

About Herff Jones:

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Other details
  • Job Family JF_Customer Service
  • Job Function Customer Service
  • Pay Type Hourly
  • Employment Indicator Seasonal
  • Required Education High School

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