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Beverage Server

3 months ago

Portsmouth, United States Rivers Casino Full time
We are currently hiring for the following shifts:

  • 6:00 am- 2:00 pm
  • 2:00 pm-10:00 pm
  • 10:00pm-6:00am
Job Summary:
  • Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
Supervisory Responsibilities:
  • No supervisory responsibilities.
Duties/Responsibilities:
  • Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.
  • Must be willing to work all shifts.
  • Picks up empty glasses and returns them to the proper area.
  • Assists in the preparation of drink orders as required (icing glasses, garnishing drinks).
  • Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment, and giving change when necessary.
  • Maintains a clean station at all times and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
  • Cleans and replaces dirty ashtrays.
  • Possesses complete knowledge of all procedures related to the job.
  • Ensures that all guests are treated in a prompt, professional, and courteous manner.
  • Knows the menu items, specials, and prices.
  • Takes orders accurately and completely.
  • Knows the current wine list and has an understanding of the different wines.
  • Completes all side work and other duties as assigned in a timely manner.
  • Offers assistance to all guests regardless of where they are seated.
  • Upholds standards by setting examples with appearance and work ethic.
  • Works to ensure a clean and sanitary work area at all times.
  • Handles any guest's complaints or problems promptly and courteously.
  • Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
  • Keeps work area clean.
  • Ensures thorough communication between shifts.
  • Remains up to date on all Departmental Policies and Procedures.
  • Understand that schedules are subject to change.
  • Complies with all departmental rules, side work assignments, and departmental procedures.
  • Performs all other duties specified or assigned.
Minimum Education and Experience Requirements:
  • High School Diploma
  • Computer literate
  • Self-starter with an open mind, positive nature, and enthusiasm.
Certifications, Licenses, and/or Registrations:
  • Gaming license/registration as required by jurisdiction(s).
Knowledge, Skills, and Abilities:
  • Must be able to lift at least twenty (20) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.)
  • Must be able to stand and walk for long periods as well as bend, stoop, and twist while serving cocktails.
  • Must have excellent customer service and communication skills as well as the ability to respond to visual and aural cues.
  • Must be able to work in a smoking environment.
  • Must have money-handling experience and basic math skills.
  • Must possess outstanding interpersonal communication skills to effectively interface with guests and team members.
  • Possesses the ability to work under pressure.
  • Prior experience is helpful as well as a proven track record demonstrating sound judgment.
  • Must also possess a cooperative, helpful, and friendly nature, and present a neat, clean, well-groomed appearance.
  • Is always clean and neat, in proper uniform, including nametags, I.D. badge, and slip-resistant shoes.
  • Reports to work on time; signs and swipes in properly.
  • Possesses complete knowledge of all procedures related to the job.
  • Must attend and pass Care (Controlling Alcohol Risks Effectively)
  • Understands and adheres to the Cut Off Procedures
  • Ability to communicate with Team members and guests
  • Ability to be a TEAM player
  • Ability to successfully fulfill the pre-employment process
  • Ability to work flexible shifts and days of the week including holidays
  • Ability to obtain and maintain all necessary licensing
Physical Requirements:
  • Prolonged periods of standing on feet and walking
  • Must be able to lift up to 25 pounds at times.
  • Ability to work flexible shifts and days of the week, including holidays.