Asst. Customer Service Coordinator

2 months ago

Colorado Springs, United States Team USA Full time

** Asst. Customer Service Coordinator**

**Job Category****:** Food Service **Requisition Number****:** ASSTC002208 Showing 1 location **Job Details**

**Description**

If you answered **YES** , keep reading to find out how you can contribute to the success of Team USA

**Here's a summary of responsibilities:**

Assist with daily direction and support in the efficient operation of the dining services function. Assist in maintaining the quality and quantity of the service function ensuring serving lines are properly maintained, stations are stocked, and nutritional information is properly displayed. Leads by example and ensures department standards are upheld.

**Here's how you'll have an impact:**

*Cashier Operations*

* Fulfill cashier duties while assisting in servery and dining operations. Follow cashier standard operating procedures by adhering to company policy.

* Assist with the efficient operation of the cashier function including accurate, daily reconciliation of cash and credit card transactions. Work with the shift lead in cash register reconciliation at closing.

* Ensure program meal coupon orders are approved by management. Fulfill requests and obtains signature when order is ready for pick up.

* Handle dining room reservations and ensures table setup and reserved signs are in place prior to the customers arrival.

* Report any ID card discrepancies to management immediately to include name, affiliation, date, and time.

* Ensure chef on duty has forecasted and actual meal numbers for the shift

* Assist with daily/monthly reports and weekly deposits.

*Dining Operations*

* Provide daily operational support to front operations team members ensuring efficient and effective operations. Maintain the level of sanitation of dining and servery areas.

* Ensure that nutritional information and signage is properly displayed. Bring any concerns for such information to the registered dietician. Ensure serving utensils are accurate for athletes portion control, serving lines are maintained at the highest level.

* Assist with front operations temporary staff training and orientation as needed.

* Report and follow through with accidents/incidents to include documentation and management notification.

* Assist in coordinating the safety and sanitation of the Food & Nutrition Service department. Ensure maintenance reports and daily shift reports are complete. Assist with the sanitation of all front of the house areas and reports environmental service issues to Executive Chef and/or dining leadership.

*Department Operations*

* Obtain customer service feedback and assist with maintaining communication of remedial action, as well as department operational improvements. Work with the Customer Service Coordinator in the development of new operating materials and support services to include training.

* Assist management by working large functions as assigned and oversee staffing and front operations meet event requirements

* Assist with inputting FMD work orders and reports equipment malfunctions immediately. May be required to call in service vendor after hours or on weekends.

* Perform any combination of duties for cashiers and other service staff as needed.

* Take initiative to suggest improvements to the operating format, communicate ideas about improving and maintaining standards in their area, and fill in as needed to assure efficient operations.

* Follow policies and procedures of the USOPC, OPTC, and department. Comply with OSHA work and Health Department food safety regulations. Uphold USOPC code of ethics.

**Here are the skills and experience you'll need to be effective:**

* Education in the hospitality industry or equivalent related work experience

* Minimum 2-3 years of experience as cashier and service provider

**Here are some things that will make you super competitive for this role:**

* Serve Safe Certification preferred, or willingness to obtain

* Minimum 2-3 years of experience as cashier and service provider

**Here's where you'll work:**

* This is a hub-based role that will regularly operate from the Colorado Springs Olympic & Paralympic Training Center

**Here's some more information you need to know:**

* Hiring Pay Range: $14.56 - $18.49 per hour

* This is a full-time, non-exempt, position intended to work 40 hours per week.

* Bonus: This position will be eligible for the Annual Incentive Award Program at a 5% target. This program is subject to change or elimination by the USOPC at any time at its sole discretion.

* Benefits: This position will be eligible for USOPC benefits. You can view a summary or download a pdf

* Effective November 1, 2021, the USOPC is requiring all employees to be vaccinated against COVID-19. In accordance with the USOPCs duty to provide and maintain a workplace that is free of known hazards, we are adopting this requirement to safeguard the health and safety of our team members, Team USA athletes, coaches, trainers, contractors, and vendors. Any and all job offers will be contingent upon proof of vaccination or an approved exemption from the requirement due to medical or religious reasons. For more information, please visit

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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