Technology Support Analyst

3 weeks ago

Pittsburgh, United States eNGINE Full time

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.

eNGINE is hiring a Technology Support Analyst for a major client of ours in the retail space. The ideal candidate will provide first-line support for network issues and password resets, adhering to verification and security policies. This role involves educating users on our client's Self-Service Reset Portal, utilizing knowledge articles for basic technology issues, and managing incidents through ServiceNow.

Qualifications:

  • Associates degree or equivalent education.
  • 1+ years in customer service, call center, or retail environment.
  • General computer literacy and proficiency in Microsoft Office Suite.
  • Basic knowledge in PC repair/desktop support.
  • Exceptional written and verbal communication skills.
  • Strong interpersonal skills and excellent analytical ability

No C2C is available for this opportunity.

Apply today to see how eNGINE can make a difference in your career

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