Distribution Customer Service Representative

2 months ago

Joliet, United States NFI Industries Full time

Overview:

The Warehouse Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Responsibilities:
  • Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
  • Processes and inputs all customer orders
  • Produces stock reports to check for product availability
  • Produces all related paperwork and necessary information required for customer work orders
  • Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
  • Provides follow up with other departments to ensure service standards are being met
  • Assures proper invoicing of accounts by verifying computer generated invoices
  • Prepares shipping and tracing information to customers as required
  • Maintains damage records and back order logs
  • Communicates customer feedback to management including any signs of dissatisfaction
  • Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
  • Oversees all paperwork associated with orders and maintain the corresponding files
  • Maintains current and accurate procedure manual, which details the processing requirements for each account
Qualifications:
  • HS diploma or equivalent required
  • Strong computer knowledge including MS Office applications
  • Basic typing skills
  • Familiarity with 10-key
  • Shipping software systems including UPS and Federal Express
  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Must be able to work in varying facility conditions.
  • Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

  • Distribution Customer Service Coordinator

    4 weeks ago

    Joliet, Illinois, United States NFI Industries Full time

    Job Summary:The Warehouse Distribution Customer Service Representative plays a vital role in ensuring seamless customer interactions and order fulfillment. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Respond to customer inquiries and resolve...

  • Distribution CSR

    2 months ago

    Joliet, United States On Time Staffing,Inc Full time

    The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answer Distribution, CSR, Customer Service, Office Manager, Retail, Staffing

  • Customer Service Representative

    1 month ago

    Joliet, Illinois, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, preparing food to recipe, and maintaining a clean and organized restaurant...

  • Customer Service Representative

    4 weeks ago

    Joliet, Illinois, United States Circle K Full time

    At Circle K, we're looking for a Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service and resolving customer issues in a prompt and courteous manner. You'll also be responsible for operating our cash registers, fuel consoles, and lottery machines, as well as...

  • Customer Service Representative

    4 weeks ago

    Joliet, Illinois, United States QualDerm Partners, LLC Full time

    Job Title: Customer Service RepresentativeAt QualDerm Partners, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring a positive experience and outcome.Key...

  • Customer Service Representative

    4 weeks ago

    Joliet, Illinois, United States Amtrak - The National Railroad Passenger Corporation Full time

    Key Responsibilities:As a Customer Service Representative with Amtrak, you will be responsible for providing exceptional service to our passengers. This includes greeting and servicing customers at the ticket counter or on the station floor or platform. You will also be responsible for handling general customer inquiries and resolving any issues that may...

  • Customer Service Representative

    4 weeks ago

    Joliet, Illinois, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesTaking orders over the phone and in personDealing with customer...

  • Customer Service Representative

    4 weeks ago

    Joliet, Illinois, United States BankTalent HQ Full time

    Job SummaryAs a Customer Service Representative at BankTalent HQ, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our banking services. Your primary responsibilities will include performing basic teller transactions, making referrals to Bankers, and balancing cash drawers on a daily basis.Key...

  • Customer Service Representative

    1 month ago

    Joliet, Illinois, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, taking orders, and ensuring a positive experience for our customers.Key Responsibilities Taking orders over the phone and in person...

  • Customer Service Representative

    2 days ago

    Joliet, Illinois, United States Qualified Staffing Search Group Full time

    Job Title: Associate Customer Experience SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as an Associate Customer Experience Specialist.Company Overview:At Qualified Staffing Search Group, we pride ourselves on providing exceptional customer service and building long-lasting relationships with our clients and...

  • Customer Service Representative

    4 weeks ago

    Joliet, Illinois, United States Midland States Bank Full time

    Job Summary:Midland States Bank is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing banking transactions, and managing cash drawers.Key Responsibilities:Provide customer service and...

  • Customer Service Representative

    4 weeks ago

    Joliet, Illinois, United States IKEA Full time

    Key Responsibilities:As a key member of the IKEA team, you will be responsible for ensuring the smooth operation of our Distribution / Customer Fulfillment Center. This includes performing administrative tasks associated with the Safety & Security of the unit and other teams where needed.Key Tasks:Answer and route calls received by the Receptionist, Retail,...

  • Customer Service Representative

    4 weeks ago

    Joliet, Illinois, United States Rigo Valle - State Farm Agent Full time

    Job DescriptionAs a customer service representative with Rigo Valle State Farm, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries,...

  • Customer Service Representative

    1 month ago

    Joliet, Illinois, United States NuMark Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving their inquiries and concerns, and promoting our products and services.Key ResponsibilitiesProvide...

  • Customer Service Representative, Overnight Shift

    4 weeks ago

    Joliet, Illinois, United States Circle K Stores, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team in a retail environment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. This role requires strong communication and problem-solving skills, as well as the ability to...

  • Customer Service Representative 2nd Shift

    1 month ago

    Joliet, Illinois, United States KANE Logistics LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at KANE Logistics LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, processing orders, and handling complaints in a prompt, courteous, and effective manner.Key...

  • Customer Service Representative

    4 weeks ago

    Joliet, Illinois, United States Planet Fitness Full time

    Job SummarySaturday and Sunday 2pm to 10pmThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key ResponsibilitiesGreeting and Customer ServiceGreet members, prospective members and guests, providing...

  • Licensed Customer Service Representative

    6 months ago

    Joliet, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. This is not a remote position please only apply if you can make the commute to our Joliet, IL office. We seek an licensed energetic professional interested in...

  • Customer Service Representative 2nd Shift

    1 month ago

    Joliet, Illinois, United States ID Logistics Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at ID Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and working closely with internal teams to ensure seamless execution of...

  • Customer Service Representative

    1 month ago

    Joliet, Illinois, United States Walgreens Full time

    As a Customer Service Associate at Walgreens, you will provide exceptional customer service, register sales on assigned cash registers, and recommend items for sale to customers. Key responsibilities include:Key Responsibilities:Model and deliver a distinctive and delightful customer experienceRegister sales on assigned cash register, provide customers with...