Parts Representative

3 weeks ago

Andover, United States Everidge Full time

As a Parts Representative at Everidge you will interact with customers to provide information in response to inquiries about parts and service and to handle and resolve complaints.

Responsibilities:

  • Receives customers' requests by phone or email, analyzes requests, provides information requested or ascertains who best provide the information, and routes the request to the proper person.
  • Analyzes transactions, corrects records, and adjusts errors.
  • Searches company records under ZIP code, name, account number, etc., using CRT, computer printout, or requisition information from factory.
  • Traces status of orders.
  • Resolves customer questions related to orders, takes orders as needed.
  • Maintains liaison with other departments for order completion.
  • Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required.
  • Contacts customers to ascertain data omitted on orders.
  • Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
  • Processes all insurance agents orders and courtesy sales originating through mail.
  • Prepares and forwards preliminary paperwork to returns and replacements on problem orders and gifts not received.
  • Assists in returns and replacements as needed.
  • Performs other allied duties as assigned by supervisor.
  • Works with vendors on parts supersession and obsolete parts.
  • Participates with vendor quality and initial parts failure testing.
  • Trends part usage and failures; suggests rework, re-engineering and upgrades/replacement as necessary.
  • Mentor and help train Service Parts Team members.

Education/Experience:

  • High School Graduate, GED, Technical School Graduate or equivalent work experience
  • Ability to compose correspondence directed at internal and exterior customers
  • Minimum 1 years experience with a technical product line requiring assembly or field installation preferred
  • Strong Customer Service background with proven interpersonal and persuasive skills
  • Possess a take charge and get it done attitude

Specific Knowledge Skills, Licenses, Certifications, Etc:

  • Computer proficiency with Microsoft Office
  • Exceptional customer service and communication skills required both verbal and written
  • Proven skills in time management and multi-tasking responsibilities
  • Demonstrated ability to be self-directed and an independent problem solver
  • Ability to expand work hours to meet deadlines and workload fluctuations

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