Customer Service Representative

2 weeks ago


Minneapolis, United States CFMOTO Powersports Inc Full time

The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.

Essential Duties & Responsibilities:

  • Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
  • Acts as a liaison between the customer and CFMOTO Operations
  • Identifies process improvements that facilitate a high level of customer satisfaction internally and externally.
  • Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.
  • Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
  • Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training.
  • Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving.
  • Regularly participates in cross-functional teams to solve recurring customer issues.
  • Responsible for answering Companys main phone line and directing calls to appropriate person and / or department.
  • Special projects as assigned

Qualifications

Education & Experience Required

  • High School diploma or equivalent
  • 2 4 years previous experience in similar role
  • Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
  • High level negotiation and dispute resolution skills
  • Ability to work in a fast paced and changing environment

Education & Experience Preferred

  • Bachelors degree
  • Powersports industry knowledge/experience strongly preferred

Additional information

  • All applicants must be eligible to work in the US
  • Core business hours are Monday Friday, 8 am 5 pm; ability to work required hours
  • Working conditions are normal for an office environment


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