Customer Service Representative
2 weeks ago
The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.
Essential Duties & Responsibilities:
- Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
- Acts as a liaison between the customer and CFMOTO Operations
- Identifies process improvements that facilitate a high level of customer satisfaction internally and externally.
- Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.
- Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
- Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training.
- Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving.
- Regularly participates in cross-functional teams to solve recurring customer issues.
- Responsible for answering Companys main phone line and directing calls to appropriate person and / or department.
- Special projects as assigned
Qualifications
Education & Experience Required
- High School diploma or equivalent
- 2 4 years previous experience in similar role
- Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
- High level negotiation and dispute resolution skills
- Ability to work in a fast paced and changing environment
Education & Experience Preferred
- Bachelors degree
- Powersports industry knowledge/experience strongly preferred
Additional information
- All applicants must be eligible to work in the US
- Core business hours are Monday Friday, 8 am 5 pm; ability to work required hours
- Working conditions are normal for an office environment
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