Customer Service Representative

1 month ago


Minneapolis, United States Robert Half Full time
Job DescriptionJob Description

We are in search of a Customer Service Representative to join our team. The position is within the customer service industry and requires the individual to interact directly with customers, providing support and resolving a wide variety of inquiries.


Responsibilities:

• Respond to customer inquiries and provide accurate information.

• Handle customer service interactions via phone and other communication channels.

• Maintain detailed and accurate customer records.

• Process customer credit applications with precision and efficiency.

• Ensure all customer accounts are monitored regularly and appropriate actions are taken when necessary.

• Utilize offshore TRICARE and NIS tools for customer service operations.

• Collaborate with the team to enhance the overall customer service experience.

• Proactively identify customer needs and provide solutions.

• Ensure all customer interactions are handled professionally and in line with the company's standards.

• Continuously improve knowledge of industry practices to provide effective customer service

• Proven experience in a customer service role.
• Excellent ability to answer queries and resolve issues effectively.
• Familiarity with offshore operations and interactions.
• Knowledge of TRICARE and its related processes.
• Proficiency in using Network Information System (NIS).
• Strong communication skills, both verbal and written.
• Ability to work well in a team and collaborate with various departments.
• Demonstrated problem-solving skills and ability to make decisions.
• Ability to handle stressful situations and high-volume workload.
• Must be able to work flexible hours including weekends and holidays.
• Proficient in using computer software such as MS Office and customer management systems.
• High school diploma or equivalent level of education. Advanced education is a plus.
• Demonstrated commitment to providing excellent customer service.

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