Customer Service Representative

6 months ago


Richardson, United States Associa Full time
Job Description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude

Essential duties and Responsibilities:

  • Act as the first point of contact for customers visiting the office when needed
  • Update homeowner and association information in C3 and shared files.
  • Use conflict resolution techniques to resolve customer issues.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translate into solutions.
  • Process print jobs, scanning and faxing as general office support when needed
  • Other duties as assigned.
Knowledge and Skills:
  • Ability to interpret verbal and/or written instructions at a proficient level.
  • Proficiency in Microsoft Office products (Word, Excel, Outlook,) at a proficient level.
  • Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
  • Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
  • Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
  • Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
  • Knowledge of company policies, procedures, and forms.
  • Must be able to prioritize, manage time, and meet deadlines.
  • Must be able to work effectively with others in person and in group setting
  • Must be able to communicate effectively and professionally on phone, email, and in-person.
  • Must be able to operate general office equipment (copier, fax, phone systems, etc.).
  • Professional customer service skills.
Requirements

Education and Experience
  • High School Diploma or GED Required
  • At least one year of directly related or closely related experience
Working Conditions:
  • Typical office environment
  • Frequent social interaction


Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

  • Richardson, United States Geico - Government Employees Insurance Company Full time

    Customer Service Representative Dallas, TX - Salary: $20.50 per hour / $41,307.50 annually When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to gro Customer Service, Customer Service Representative, Representative, Retail, Insurance, Service


  • Richardson, United States Legrand Full time

    Using professional written and verbal communications via phone, fax or e-mail, processes orders received by mail, telephone, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guideli Customer Service Representative, Customer Service, Representative, Controls, Communications, Systems,...


  • Richardson, Texas, United States Olive Burger Richardson Full time

    **Job Description:**Olive Burger Richardson in Richardson, TX is hiring a dedicated Customer Service Representative to provide exceptional customer service and support our team members.As a Customer Service Representative, you will be responsible for greeting customers, answering their questions, and ensuring quality on all orders. You will also manage cash...


  • Richardson, Texas, United States Domino's Pizza LLC Full time

    Job Summary">">We are seeking a highly skilled Customer Service Representative to join our team at Domino's Pizza LLC.">The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.">As a Customer Service Representative, you will be responsible for providing exceptional customer...


  • Richardson, Texas, United States Drury Hotels Company, LLC Full time

    Job Title: Customer Service RepresentativeEstimated Salary: $38,000 - $58,000 per yearAbout the RoleWe are seeking a highly organized and communicative individual to join our team as a Customer Service Representative. As the face of our hotel, you will be responsible for ensuring that every guest has a positive experience.This role requires excellent...


  • Richardson, Texas, United States K-1 Speed Inc Full time

    Job OverviewWe are seeking a highly motivated Customer Service Representative to join our team at K-1 Speed Inc.The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a passion for providing exceptional customer service.


  • Richardson, Texas, United States Spirit Halloween Full time

    Spirit Halloween is hiring Customer Service Representatives to join their sales team. In this role, you will be responsible for providing exceptional customer service, promoting Spirit Halloween's products, and meeting or exceeding sales targets.Key Requirements:Deliver outstanding customer service and resolve customer complaintsPromote Spirit Halloween's...


  • Richardson, Texas, United States Smart AutoCare Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who is passionate about providing exceptional service and support to clients in the automotive industry.About the RoleThe successful candidate will be responsible for answering inbound calls,...


  • Richardson, Texas, United States Jason's Deli Full time

    Are you looking for a rewarding role in the food industry? Jason's Deli offers an excellent opportunity as a Customer Service Representative. Key responsibilities include prioritizing work tasks while anticipating customer needs, coordinating with colleagues to deliver exceptional service, and maintaining a clean and organized environment.Key...


  • Richardson, Texas, United States Which Wich Superior Sandwiches Full time

    We're seeking a highly skilled Customer Service Representative to join our team at Which Wich Superior Sandwiches. This exciting opportunity offers the chance to provide top-notch service to our guests and contribute to the success of our brand.About the RoleThe ideal candidate will possess excellent communication skills, both verbal and written, and be able...


  • Richardson, United States CornerStone Technology Talent Services Full time

    Position Title: Customer Service Representative Location: Richardson, TX Work Setting: Onsite Position Type: Long-Term Contract (Full-Time) Compensation: $14.00-$17.00/hour CornerStone Technology Talent Services (TTS) is seeking a skilled and motivated Customer Service Representative to join our client's team in Richardson, Texas. This full-time, long-term...


  • Richardson, United States Air Distribution Technologies Full time

    What you will do: Air Distribution Technologies an HVAC Manufacturer is seeking a Customer Service Representative position for our Richardson, TX location (this is not a remote position). Under general supervision you must be able to provide support for accounts and support to all channels such as Customers, Regional Sales Managers, Engineers, Plants, etc....


  • Richardson, United States Air Distribution Technologies, Inc. Full time

    What you will do:Air Distribution Technologies an HVAC Manufacturer is seeking a Customer Service Representative position for our Richardson, TX location (this is not a remote position). Under general supervision you must be able to provide support for accounts and support to all channels such as Customers, Regional Sales Managers, Engineers, Plants, etc....


  • Richardson, Texas, United States PNC Financial Services Group Full time

    About Us">PNC Financial Services Group is a leading bank and provider of financial services. Our goal is to deliver exceptional customer experiences and provide innovative solutions to meet the evolving needs of our customers.We are committed to fostering an inclusive and accessible workplace where all employees feel valued and empowered to contribute to our...


  • Richardson, Texas, United States Smart AutoCare Full time

    At Smart AutoCare, we are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As the first point of contact for our clients, you will play a vital role in delivering exceptional customer experiences. Your strong communication skills, attention to detail, and problem-solving abilities will enable you...


  • Richardson, Texas, United States Wingstop Full time

    Are you passionate about delivering exceptional customer experiences? Wingstop is seeking a talented Customer Service Representative to join our team! As a Guest Service Team Member, you will be responsible for acting as the face and voice of Wingstop, providing guests with authentic, positive, and genuine experiences. Your primary objective is to interact...


  • Richardson, United States CornerStone Technology Talent Services Full time

    Position Title: Customer Service RepresentativeLocation: Richardson, TXWork Setting: Onsite Position Type: Long-Term Contract (Full-Time)Compensation: $14.00-$17.00/hourCornerStone Technology Talent Services (TTS) is seeking a skilled and motivated Customer Service Representative to join our client's team in Richardson, Texas. This full-time, long-term...


  • Richardson, Texas, United States GEICO Full time

    Deliver Exceptional Customer ExperienceWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be the first point of contact for our customers, providing timely and effective resolutions to their inquiries and concerns.This is an excellent opportunity to...


  • Richardson, United States GEICO Full time

    Customer Service Representative - Dallas, TX Salary: $20.50 per hour / $41,307.50 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Dallas, TX office. This role...


  • Richardson, United States GEICO Full time

    Customer Service Representative - Dallas, TX Salary: $20.50 per hour / $41,307.50 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Dallas, TX office. This role...