Digital Banking Specialist

1 month ago

Fort Atkinson, United States PremierBank Full time

Job Type

Full-time

Description

COMPANY OVERVIEW:

PremierBank is an independent community bank committed to meeting the financial needs of our customers and the communities we serve, while providing a positive work environment for employees and a fair return to our shareholders.

POSITION SUMMARY:

Assist clients on various platforms offered by PremierBank, including, but not limited to, online and mobile banking, Bill Pay, remote deposit capture, mobile deposit, wire transfers, ACH transfers, Zelle transfers, and debit cards.

REQUIRED COMPETENCIES

•Credibility

•Relationship Building

•Initiative

•Communications

•Ethics and Integrity

•Problem-Solving

•Positive Customer Focus

•Attention to Detail

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Project a friendly and professional persona, by phone and in writing, consistently using proper grammar and punctuation when communicating with customers.

2. Answer incoming phone calls from external or internal customers regarding digital banking products and manage the resolution of the call from start to finish in a timely manner.

3. Understand functionality of PremierBank's digital banking products to be able to assist internal and external customers.

4. Assist with maintaining digital banking process and procedure documentation.

5. Work exception items and fraud suspects

6. Provide hands-on assistance, as needed, for all Digital Banking products.

7. Understand the process of ACH transactions, Zelle, debit card payments, and other transactions.

8. Work with other Bank employees to resolve client requests and discrepancies related to Digital Banking Operations

9. Assist in preparation and research pertaining to auditing, examinations, and monitoring requests.

10. Assist/lead in projects as assigned by VP/Director of Digital Banking

11. Manage the end-to-end implementation process for online Treasury Management accounts and provide product support for customers.

12. Work with customers to uncover needs offered through the Treasury Management platform and develop a customized approach for each company/organization.

13. Ensure delivery of products and services is completed within agreed upon timeframes.

14. Conduct onsite and virtual tutorials of the Treasury Management platform for prospects and clients.

15. Maintain a current portfolio of customer implementations and related promised dates, monitoring requests to ensure outstanding items are resolved in a timely manner.

16. Perform post-onboarding reviews with customers to ensure expectations are met and users are satisfied with the online services.

17. Monitor daily reports regarding digital products.

18. Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

QUALIFICATIONS:

•The ability to communicate effectively and professionally with a variety of people, both verbally and in written format, with excellent active listening skills.

•Exceptional organization skills and attention to detail

•Ability to work with minimal supervision and meet tight deadlines.

•A working knowledge of Microsoft Office products, banking software and the ability to operate general office equipment.

•The ability to utilize established guidelines and use common sense in problem-solving and decision-making methods.

EDUCATION AND/OR EXPERIENCE:

•A high school diploma or equivalent

•Banking experience a must

Please note that this is a fully in-person position requiring the employee to be at our Fort Atkinson location for our regular work hours. Regular work hours are Monday - Friday 8:00 am - 5:00 pm. Variable overtime may be required.

COMPENSATION PROGRAM

  • 5% 401(k) Match (Immediate vesting)
  • Profit Sharing
  • Annual Merit Increases
  • Referral Bonus
BENEFITS
  • We observe ALL federal holidays
  • Tuition Reimbursement Program
  • Generous Vacation (Available starting on Day One)
  • Rich Health Plan (HSA & HRA Options)
  • Medical Flexible Spending Accounts
  • Dependent Care Flexible Spending Accounts
  • Dental
  • Vision
  • Company Paid life insurance
  • Company Paid Long & Short-Term Disability
OTHER PERKS
  • Employee Celebration Events
  • Free Safety Deposit Box
  • Yearly allowance for company apparel
  • Enhanced Employee Assistance Program
  • Free Passes to Milwaukee Zoo
  • Free Notary Services
GROWTH & STABILITY
  • We've been around since 1863
  • We cross train because we believe in growing our people

PremierBank is an affirmative action and equal opportunity employer and adheres to EEO Guidelines to offer employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis. All qualified applicants will receive equal consideration for employment.

  • Digital Documentation Specialist

    7 days ago

    Fort Belvoir, United States Shuvel Digital Full time

    About Shuvel Digital">We are seeking an experienced Documentation Specialist to join our team at Shuvel Digital. As a key member of our operations team, you will be responsible for reviewing documents at client sites using advanced software platforms such as Relativity.Required Skills and Qualifications">Active Public Trust Clearance;Secret Clearance...

  • The Concept Agency

    3 weeks ago

    fort lauderdale, United States The Concept Agency - Digital Marketing Agency Full time

    Are you a skilled and certified digital advertising pro with a knack for data analysis and campaign optimization? The Concept Agency is looking for a Part-Time Digital Ads Specialist to join our team on a contract basis. This role is perfect for someone with a few years of experience managing Meta and Google Ads campaigns, who thrives on delivering results...

  • The Concept Agency

    3 weeks ago

    fort lauderdale, United States The Concept Agency - Digital Marketing Agency Full time

    Are you a skilled and certified digital advertising pro with a knack for data analysis and campaign optimization? The Concept Agency is looking for a Part-Time Digital Ads Specialist to join our team on a contract basis. This role is perfect for someone with a few years of experience managing Meta and Google Ads campaigns, who thrives on delivering results...

  • Part-Time Digital Ads Specialist

    3 weeks ago

    Fort Lauderdale, United States The Concept Agency - Digital Marketing Agency Full time

    Are you a skilled and certified digital advertising pro with a knack for data analysis and campaign optimization? The Concept Agency is looking for a Part-Time Digital Ads Specialist to join our team on a contract basis. This role is perfect for someone with a few years of experience managing Meta and Google Ads campaigns, who thrives on delivering results...

  • Digital Documentation Specialist

    7 days ago

    Fort Eustis, United States Cruz Associates Full time

    Job Title: Digital Documentation SpecialistWe are seeking a highly skilled Digital Documentation Specialist to join Cruz Associates. As a key member of our team, you will be responsible for providing high-speed digital documentation support to our SID ballistic test range and engine test facility.Key Responsibilities:Provide comprehensive digital...

  • Banking Specialist IV, Weston FL

    4 weeks ago

    Fort Lauderdale, United States Amerantbank Full time

    Banking Specialist IV As a Banking Specialist, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers hands. You understand that Amerant Bank is dedicated to delivering a customer experience thats unlike any other. It starts with you discovering customers needs and with the...

  • Digital Marketing Specialist

    3 weeks ago

    Fort Lauderdale, Florida, United States IGEL Technology Full time

    Job Title: Digital Marketing SpecialistThe IGEL Technology team is seeking a skilled Digital Marketing Specialist to join our marketing department. As a key member of the team, you will be responsible for developing and executing comprehensive digital marketing strategies that drive engagement and conversion.This role involves planning, creating, and...

  • Digital Marketing Specialist

    1 week ago

    Fort Lauderdale, Florida, United States Sound Income Group Full time

    About the RoleWe are looking for an experienced Digital Marketing Specialist to join our team at Sound Income Group. As a key member of our marketing department, you will be responsible for developing and executing campaigns across various online channels.The ideal candidate will have a solid foundation in digital marketing concepts, best practices, and...

  • Commercial Banking Specialist

    3 weeks ago

    Fort Wayne, Indiana, United States Fifth Third Full time

    Commercial Banking SpecialistThis position involves working as a Commercial Banking Specialist in Fort Wayne, Indiana. You will be part of the Commercial Banking group and will focus on building and maintaining relationships with existing clients, identifying new business opportunities, and providing financial solutions to meet their needs.About the RoleThe...

  • Digital Imaging Specialist

    7 days ago

    Fort Eustis, United States Cruz Associates Full time

    Cruz Associates is seeking a skilled Digital Imaging Specialist to join our team. As a key member of our organization, you will be responsible for providing high-quality digital documentation support to our research and development projects.With a strong focus on technical competence and skills, this role requires the ability to work with various digital...

  • Banking Support Specialist

    7 days ago

    Fort Benton, Montana, United States First Bank of Montana Full time

    About the RoleWe are seeking an experienced Banking Support Specialist to join our team at First Bank of Montana. As a key member of our banking staff, you will provide exceptional support to loan officers and ensure seamless customer experiences.The ideal candidate will have a strong background in banking and excellent communication and organizational...

  • Digital Imaging Specialist

    5 days ago

    Fort Worth, United States Cadence Group Full time

    Document Imaging Specialist Seeking an accomplished Document Imaging Specialist with over 5 years of experience in leveraging advanced scanning equipment and software to convert physical records into efficient, searchable digital formats. Proficient in using advanced scanning equipment and software to convert physical documents into digital formats following...

  • Digital Imaging Specialist

    3 weeks ago

    Fort Worth, United States Cadence Group Full time

    Document Imaging Specialist Seeking an accomplished Document Imaging Specialist with over 5 years of experience in leveraging advanced scanning equipment and software to convert physical records into efficient, searchable digital formats. Proficient in using advanced scanning equipment and software to convert physical documents into digital formats following...

  • Document Review Specialist

    3 weeks ago

    Fort Belvoir, United States Shuvel Digital Full time

    Shuvel Digital is a leading global provider of digital solutions, consulting, and advisory services. As a Documentation Specialist, you will be part of our team that delivers exceptional results to our clients.The estimated salary for this position is between $60,000 and $90,000 per year, depending on experience and location.**Job Description:**As a key...

  • Data Review Specialist

    3 weeks ago

    Fort Belvoir, United States Shuvel Digital Full time

    Job Summary: We are seeking a highly skilled Data Review Specialist to join our team at Shuvel Digital. As a Data Review Specialist, you will be responsible for reviewing documents at client sites using various platforms, including Relativity. The ideal candidate will have experience with document review, coding, and eDiscovery. Our clients rely on us to...

  • Digital Imaging Specialist

    7 days ago

    Fort Eustis, United States Cruz Associates Full time

    Job OverviewCruz Associates is seeking a skilled Digital Imaging Specialist to join our team. The ideal candidate will possess expertise in digital documentation, high-speed video capture, and editing software such as Adobe Photoshop Creative Suite (CS)5 and Phantom.Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.About the...

  • Bank Equipment Specialist

    7 days ago

    Fort Collins, Colorado, United States Federal Protection Inc Full time

    Job OverviewWe are seeking a highly skilled Bank Equipment Specialist to join our team at Federal Protection Inc.This is a full-time position that offers industry-competitive compensation and a great work-life balance. The ideal candidate will have experience with NCR ATMs, Bosch, Brivo, DMP, Diebold, Hamilton, Skilcraft, Ademco, CCTV, and other security...

  • Digital Marketing Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States 7FigureDocs Full time

    Job OverviewWe are seeking an experienced Digital Marketing Specialist to manage 50+ active client accounts. The successful candidate will be responsible for onboarding new clients, crafting compelling offers, and launching paid search and social campaigns.

  • Bank Talent Acquisition Specialist

    6 days ago

    Fort Dodge, United States Availa Bank Full time

    Job DescriptionJob DescriptionAvaila BankDescription:EEO/AA employerAvaila Bank believes our people make a difference and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. Click the Apply link to find...

  • Digital Marketing Specialist

    2 weeks ago

    Fort Worth, Texas, United States Plumbing Webmasters Full time

    Job DescriptionThis is an on-site position, with a competitive salary of $50,000 - $65,000 per year.We are seeking a Digital Marketing Specialist to join Plumbing Webmasters, a digital marketing agency focussed on the home service industry. The ideal candidate will have at least 1 year of proven experience in digital marketing or a related field.Main...