Customer Escalations Analyst
2 weeks ago
Contract only must be approved States.
Must be able to work core hours 8:30 to 5 EST.
Preferred: Affordable Care Act Experience/ Marketplace.
Interview process: review of resumes and then a Teams Video interview with other teams' interview.
Refresh for additional HC need to JP5810.
Provides oversight and leadership to customer satisfaction outreach and fulfillment programs. Coordinates responses to all customer complaints that are escalated to the senior leadership of the organization or through customer service escalation processes. Collects and analyzes data from satisfaction programs and processes and develops recommendations for action or response. Manages small, customer-focused initiatives that are meant to improve customer satisfaction and member experience. Participates in various project initiatives to represent the voice of the customer.
Provides oversight and leadership to customer satisfaction outreach and fulfillment programs. Coordinates responses to all customer complaints that are escalated to the senior leadership of the organization or through customer service escalation processes. Collects and analyzes data from satisfaction programs and processes and develops recommendations for action or response. Manages small, customer-focused initiatives that are meant to improve customer satisfaction and member experience. Participates in various project initiatives to represent the voice of the customer. Is this a Planview user?
No
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Customer Escalations Analyst
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Durham, United States Ask Staffing Full timeContract only must be approved States. Must be able to work core hours 8:30 to 5 EST. Preferred: Affordable Care Act Experience/ Marketplace. Interview process: review of resumes and then a Teams Video interview with other teams' interview. Refresh for additional HC need to JP5810. Provides oversight and leadership to customer satisfaction outreach and...
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