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Financial Counselor
3 months ago
Position Summary:
THIS SHIFT IS 9AM TO 9:30PM AND/OR 11AM TO 11:3OPM.
Orlando Health Dr. P. Phillips Hospital is a 285-bed acute care facility serving southwest Orange
County for more than 35 years. The hospital offers advanced technology and expertise in
numerous areas of specialty, including diagnostic imaging, cardiovascular and stroke care,
comprehensive surgical services, and rehabilitation, with minimally invasive options for many
procedures utilizing the DaVinci Robotic Surgical System and Mako SmartRobotics roboticarm-assisted surgery for knee and hip joint replacement. A comprehensive Emergency Department treats both adults and children, including a fast track for minor emergencies, and
is a designated Primary Stroke Center. The campus also includes an Orlando Health Cancer
Institute location offering diagnostic, treatment and support services. Recognized for quality,
Orlando Health Dr. P. Phillips appeared among the top teaching hospitals on the IBM Watson
Health 100 Top Hospitals list for 2021 and was named as a 2020 Best Places to Work in
Healthcare by Modern Healthcare. The hospital also provides services at the Orlando Health
Emergency Room and Medical Pavilion Osceola in Kissimmee and Orlando Health Emergency
Room Randal Park in Lake Nona.
The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully
explained and is as comfortable as possible.
Essential Functions
Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner
that helps meet the department customer service goals.
Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
Explains necessary forms and obtains signatures from patient/guarantor.
Contacts appropriate payers, verifying benefits and obtaining necessary authorizations
High School or equivalent.
Must complete Patient Financial Services Orientation program and annual educational requirements.
Two (2) years experience in a financial, business office, or customer service environment required.
Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
Typing proficiency.
One (1) year PC/Windows experience.
