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Sales and Service Leader

3 months ago

Norwalk, United States Sephora USA, Inc. Full time

Job ID:

251683 Store Name/Number:

CT-SoNo Collection (1234) Address:

The SoNo Collection 100 N. Water St Suite #1450, Norwalk, CT 06854, United States (US) Hourly/Salaried:

Hourly (Non-Exempt) Full Time/Part Time:

Full Time Position Type:

Regular Your Role at Sephora:

As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every client. You'll support a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they excel in their roles. If you have a passion for retail sales and services and love supporting a team, this is the perfect role for you. Key Responsibilities: Implementing Sales and Service Experiences:

Ensure the implementation of sales and service experiences that meet Sephora's standards. Support and Coach Team:

Support and coach team members in selling, service, and operations. Executing Client Service and Sales:

Execute our client service model and sales strategies, driving customer engagement. Ensuring Compliance with Sephora Standards:

Ensure compliance with store standards, maintaining a professional environment. Ensuring Client Loyalty and Engagement:

Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success. Qualifications/Experience: Prior leadership experience, preferably in retail sales or services. Passion for client service and teamwork. Strong communication skills, ability to multitask. Resilience and adaptability to changing store priorities. Flexible availability to work during “peak” retail hours. Consistent and reliable attendance. Ability to lift and carry up to 50 pounds. While at Sephora, you’ll enjoy: Diversity, Inclusion & Belonging:

We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. Meaningful Rewards:

Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: Click Here. $27.15 - $33.41/hr. The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location. Sephora is an equal opportunity employer; and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status. Sephora will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws.

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