AV Field Engineer

2 weeks ago

Chesapeake, United States The Ladders Full time
Who We Are:

PEAKE is a technology integrator focused on bridging the gap between people, technology, and operations.

For more than eighteen years, PEAKE's team of experts in mobile infrastructure, communication systems, and enterprise operations have guided customers through the complex communications technology landscape to design and integrate advanced, end-to-end solutions to meet technology and operational infrastructure needs of any scope and complexity.

What We Do (Audio Visual Integration):

PEAKE's Audio Visual integration team installs customized solutions in nearly any environment and for any mission. Our strategic design and integration services, coupled with the latest technologies, improve the engagement and communication efficiency that our customer's need and depend on to complete their mission.

Who We're Looking For:

We are looking for a self-motivated individual to join our Team immediately as a Senior Audio Visual (AV) Field Engineer. A Senior Field Engineer (SFE) will focus on commissioning complex systems and supporting other Field Engineers as needed. Commissioning involves the testing and fine tuning of all the Audio Visual equipment in the solution to ensure it is working well, independently and as a system, per the design intent.

The SFE will travel to the customer's site, and ensure the Audio Visual solution is installed, setup and operating as designed. The SFE should be able to solve issues as they arise and be able to communicate with the team as needed. This position will mentor other FE's and assist other FE's through remote online support to ensure proper system commissioning is achieved through best practices, and that company checkout guidelines have been followed. Mentoring other FE's through remote support will be a heavy focus of this role.

DoD security clearance required (Secret at a minimum, Top Secret preferred).

Primary Responsibilities:
  • Commission systems in the field and remote. The SFE will optimize all the settings in the equipment to ensure the system is operating as designed. Audio, video, displays, control and networking all have different optimization and adjustment needs
  • The SFE will work closely with the system programmer to ensure the control system is functioning as designed without any issues. Remote systems work with programmers is common to load new code and troubleshoot issues
  • May be required to regularly lead a team on large projects. Coordination with programming, install, and engineering will be required. Identification and documentation of punch list items, communication of project completion status to internal and external stakeholders is required.
  • The SFE should be able to provide simple code and touch panel updates under the direction of the assigned programmer
  • Keep current on technology, latest firmware updates, common field issues
  • Diagnosing known and found Audio Visual problems and formulating solutions
  • The SFE will mentor and provide remote assistance and support to other FE's. This is a very important aspect of this role. A proven track record and/or on the job demonstration of successful remote support may lead to a role focused on supporting Field Engineers through checkout remotely
Complexity:
  • The field aspect complicates commissioning a system.
  • The SFE needs to have a high level of knowledge on a wide variety of Audio Visual equipment and different manufacturers.
  • Deep understanding of audio, video, control, and networking systems is important.
  • This position requires coordination with a wide variety of stakeholders to ensure success.
  • Providing training and support for other FE's and for the most complex systems and tasks requires a very experienced person with exceptional people skills.
Decision Making Authority:
  • The SFE typically will be working alone after the installation is substantially complete, but still will coordinate with other team members to ensure a smooth project completion and good communication.
  • Project managers, engineers and others will be available to answer questions.
  • In a remote support role the SFE will help other field engineers through complex issues onsite and insure proper procedures are followed while teaching and mentoring so that the FE will not need assistance if/when they come across that issue again.
Travel:
  • Frequent travel by car and occasional airplane trips are required (both CONUS and OCONUS).
  • Employee must possess a valid driver's license in their state of residence.
  • Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate.
  • Local travel to job sites (within a 2-hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times.
  • 50% remote travel is required on a regular basis.
Safety:
  • Maintain and wear appropriate PPE as the job and tasks require it.
  • Ensure hazards are addressed and rectified in a timely manner.
Education/Certifications:
  • Networking knowledge and/or certifications desired
  • ISF Certification for displays is desired
  • Five or more years directly related experience as a Field Engineer
  • AVIXA CTS Certification is highly desired
  • AVIXA CTS-D or CTS-I is preferred
  • DSP certification from one or more of the following manufacturers: Biamp, QSC, BSS
  • Level one programming/configuration certification from Crestron and/or Extron
  • Other relevant certifications may be required or preferred based on the technology focus of the position.
Security Clearance:
  • DoD Secret clearance required; Top Secret preferred
Required/Designed Knowledge, Experience and Skills:
  • Excellent Verbal and Written English Skills. Good customer service skills
  • Field installation and/or system design experience is desirable
  • Be familiar with audio, video and network-based systems and equipment
    • Ability to diagnose, troubleshoot and resolve complex Audio Visual technical problems
  • Proven track record remote supporting and mentoring other FE's
PEAKE offers great benefits to employees, including:
  • Tuition and/or training reimbursement in order to pursue CCT Collaboration, CCT Routing & Switching and CCNA among other certification paths
  • DoD Security Clearance sponsorship
  • Medical, dental and vision coverage with Tele-health
  • Life insurance
  • Short- and long-term disability coverage
  • 401k with employer match
  • Generous PTO: 3 Weeks Flexible Paid Time Off (PTO) plus 12 Paid Holidays
  • Flexible work schedule
  • Employee Referral Program
  • Opportunity for advancement within company


www.PEAKE.com

Employees are hired based solely on PEAKE personnel requirements and the qualifications of each individual candidate. We do not tolerate nor condone discrimination due to age, race, color, religion, sex, national origin or disability. We will comply with the spirit and letter of all local, state and federal laws pertaining to employment. Furthermore, we will not discriminate due to age, race, color, religion, sex, national origin or disability when making decisions regarding termination of employees.

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