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Care Coord 3
2 months ago
Job DescriptionThe Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.Job ResponsibilitiesResponsible for answering and mitigating calls and providing intake services on Specialty Lines.Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.Coordinates with physicians, nurses, and other staff to affect smooth admission processes.Reads, reviews, and interprets multiple documents requesting services.Interact with client facility staff over the telephone to intake calls.Maintains multiple databases pertinent to their service line.Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when requiredAccurately searches and inputs patient information into client Electronic Health Records (EHR).Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.Notifies management of problems, concerns, and compliments received in real time.Generates performance reports using computer software.May perform additional duties as assignedAdditional RequirementsCertification - N/ALicensure - N/AExperience - 2 years of experience with call center, customer service or related professionEducation - High School diploma or equivalentAbout UsWe are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 24,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
