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Registered Nurse Phone Triage
2 months ago
Lafayette 3920 Building
3920 St Francis Way Lafayette, Indiana 47905
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
- Triage incoming phone calls and electronic communication; respond or escalate per protocols.
- Gather requirements from internal and external customers and provide information via phone, electronic messaging and in person.
- Work with physicians, nurses, and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
- Conduct outbound calls or emails to communicate test results and/or directions from the provider.
- Initiate and follow through on prior authorizations, referrals, and medication refills.
- Document results and other patient-related information in the electronic health record.
- Support office staff with patient care, when coverage is needed, including rooming patients, taking vitals, obtaining a comprehensive medical history, administering vaccines, injections and medications, phlebotomy, point of care testing and medication reconciliation.
- Assist the patient by acquiring the appropriate appointment, as needed.
- Record and maintain complete and accurate records of patient and physician communications regarding medical care according to standard medical record documentation requirements.
- Retrieve messages from phone mail in a timely manner and respond to patient needs according to medical priority.
- Submit electronically/fax new prescriptions and refill prescriptions according to Physician orders.
- Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
- Perform document scanning, as needed.
- Acquire pre-certs/prior authorizations for patient needs.
- Professional Development opportunities
- Faith-based, Mission -focused Organization.
- Full Time, Day Shift positions available M-F.
- Enjoy work life balance and observed holidays off work
- Enhanced benefits package with a pay structure to reward experience and expertise.
- A more personal approach to patient care with evidence-based approach.
- Associate's Degree -Required
- Bachelor's Degree - Preferred
- Registered Nurse (RN)- Required
- 2 years Nursing/Patient Care Preferred
- Basic Life Support Program (BLS) - American Heart Association
TRAVEL IS REQUIRED:
Never or Rarely
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
