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Triage Nurse
2 months ago
The Triage Nurse (Home Health) is an integral part of the Hospice interdisciplinary team and as such is responsible for the excellent delivery of care through triage calls after hours and on Holidays.
Responsibilities
- Completes POC tasks timely and efficiently to include and not be limited to data entry of referrals, eligibility, scheduling, quick holds, approval of orders and referrals. All tasks should be completed within 30 minutes of request. Referrals within 1 hour of receiving all information.
- Escalates appropriate requests to manager when a resolution is not identified by user. (Escalation to help desk only to occur after discussing with manager.)
- Monitors email, fax and phone system ongoing throughout via blackberry or desktop during assigned hours
- Prioritizes incoming tasks according to patient needs
- Meets minimum productivity requirements of 100 tasks per day on weekends and holidays, 50 tasks per day on weekdays
- Participates in department staff meetings and educational sessions.
- Other duties as assigned by director.
- Formal Education: Associate Degree or certification equivalent.
- Experience: 3 years.
- License, Registration, and / or Certification Requirement: Yes
- Current RN Licensure for all applicable states assigned prior to accepting call for agencies.
- Proficient in HCHB preferred.
- Excellent customer service and communication skills.
- Must have strong computer skills, excellent telephone communication skills and be able to type.
- Strong Problem solving and analytic skills.
- Internet Requirement: High Speed (not a satellite connection).
About Us
LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
LHC Group Inc Home Office a part of LHC Group family of providers - the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.
