Client Specialist, Concierge Medicine

7 days ago

Boston, United States Massachusetts General Hospital Full time

Description Receiving general direction from the Practice Manager, and working closely with Client Liaisons, the Client Specialist is responsible for providing general operational and patient intake assistance to CISS (Center for International and Specialized Healthcare Services) patients, both domestic and international, in a discrete manner. Serves as an initial point of contact, by phone, e-mail or in person. The incumbent is often the "bridge" to clinical areas to facilitate optimal scheduling and condensed itineraries for patients. Embodies service excellence, both in person and otherwise. Assists in arranging complex patient schedules, including travel/transportation itineraries and ensures timely communication with patients and/or their designees. Ensures that both clinical and non-clinical needs of CISS patients are met. Responsibilities Serves as an initial point of contact for CISS patients calling, e-mailing or in person, per pre-established guidelines. Assesses and handles request or triages patients to the appropriate liaison, as necessary. Handles routine and urgent care requests; consults with CISS clinical staff, as necessary. Acts independently and quickly, seeking creative solutions to solving patients' or other customers' needs. Provides cross-coverage for other CISS staff; specifically, back-up assistance to Client Liaisons, as needed. Registers and/or updates patient registration in the EPIC system for CISS patients. In coordination with the Client Liaisons, provides regular communication to patients and/or their designees regarding the status of their requests in a timely manner. Collects and transports medical records and films to appropriate practices, as necessary. Assists in escorting patients to different facilities throughout the entire MGH downtown campus. Assists in scheduling and organizing all non-clinical needs of the CISS patients and/or their families; including but not limited to arranging hotel reservations, air travel, private transport, dinner reservations, personal shopping appointments and providing detailed, often complex directions. Assists with maintaining a database of local hotels/accommodations, agencies, restaurants and tour companies in our CRM database. Assists in coordinating private room requests for inpatient care for both international and domestic patients as necessary/clinically appropriate. Maintains and updates CRM database (Salesforce) on current and prospective clients. Assists with growing and maintaining a database of referral sources. Updates CRM database with downloads from client companies, referral entities, and marketing activity. Ensures that demographic information and call tracking is current and per pre-established guidelines set for the CRM database. Assists with on-boarding new patients or members, including creation and distribution of personalized electronic membership materials, as necessary. Maintains a supply and distributes as appropriate, preassembled marketing materials for all programs. Makes copies/scans of medical records and other correspondence and reports for patients and their providers. Often adding to the Epic system. Assists with service recovery, as needed, and escalates the issue to a member of the leadership team when the service recovery is out of this individual's scope. Handles sensitive information in a confidential, professional manner. Performs other duties or special projects that are Department specific and that are appropriate to this level of position. Qualifications Bachelor's degree plus a minimum of 1 year of related experience in healthcare or a professional office setting OR high school diploma plus 3 years of related experience in a healthcare or professional office setting. Excellent customer service skills. Outstanding communication skills in all formats- phone, electronic, in-person. Proven ability to handle sensitive information in a discrete manner. Proven ability to work independently and as part of a team. Proven ability to perform well under pressure and in an ever-changing environment. Demonstrated facility with Microsoft Office and other desktop applications. EPIC familiarity highly desirable. Ability to work independently, multi-task, and deliver polished, professional outputs of outstanding quality in a timely manner and with minimal supervision. Ability to learn and understand medical terminology and organizational departments and divisions to effectively collaborate with CISS clinical colleagues and schedulers to facilitate the appropriate medical appointments. Ability to be organized and flexible in an environment that requires continuous monitoring and rearranging of priorities while meeting critical customer service expectations and other deadlines. Demonstrated cross-cultural sensitivity and ability to build relationships with colleagues and patients from different domestic and international locales and various educational backgrounds, usually virtually or remotely. Demonstrated poise under pressure and professional demeanor. EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged. Primary Location : MA-Boston-MGH 50 Staniford Street Work Locations : MGH 50 Staniford Street, 50 Staniford Street, Boston 02114 Job : Customer Service Organization : Massachusetts General Hospital (MGH) Schedule : Full-time Standard Hours : 40 Shift : Day Job Employee Status : Regular Recruiting Department : MGH Center for Specialized Service Job Posting : Aug 26, 2024 #J-18808-Ljbffr

  • Client Specialist, Concierge Medicine

    2 months ago

    Boston, United States Mass General Brigham Full time

    Receiving general direction from the Practice Manager, and working closely with Client Liaisons, the Client Specialist is responsible for providing general operational and patient intake assistance to CISS ( Center for International and Specialized H Client Specialist, Concierge, Medicine, Specialist, Healthcare, Clinical

  • Client Liaison, Concierge Medicine

    1 day ago

    Boston, United States Massachusetts General Hospital Full time

    Under the general supervision of the Administrative Manager of the Center for Specialized Healthcare Services (CSS), the Client Liaison (Concierge Medicine) is a lead Mass General conduit to a full panel of patients receiving longitudinal care within Concierge, Medicine, Liaison, Customer Service, Healthcare, Skills

  • Client Support Specialist

    2 weeks ago

    Boston, Massachusetts, United States Tufts Medicine Full time

    Position Title: Client Support SpecialistOrganization: Tufts MedicineThis position is essential in facilitating communication with clients and delivering outstanding service. Key responsibilities include ensuring effective information flow through both direct interactions and telephonic communication, as well as accurately managing inquiries and gathering...

  • Client Specialist, Concierge Medicine

    1 week ago

    Boston, United States Mass General Brigham Full time

    Receiving general direction from the Practice Manager, and working closely with Client Liaisons, the Client Specialist is responsible for providing general operational and patient intake assistance to CISS (Center for International and Specialized Healthcare Services) patients, both domestic and international, in a discrete manner. Serves as an initial point...

  • Client Specialist, Concierge Medicine

    2 weeks ago

    Boston, United States Mass General Brigham Full time

    Description: Receiving general direction from the Practice Manager, and working closely with Client Liaisons, the Client Specialist is responsible for providing general operational and patient intake assistance to CISS ( Center for International and Specialized Healthcare Services) patients, both domestic and international, in a discrete manner. Serves as an...

  • Client Specialist, Concierge Medicine

    1 week ago

    Boston, United States Mass General Brigham Full time

    Description: Receiving general direction from the Practice Manager, and working closely with Client Liaisons, the Client Specialist is responsible for providing general operational and patient intake assistance to CISS ( Center for International and Specialized Healthcare Services) patients, both domestic and international, in a discrete manner. Serves as an...

  • Client Liaison, Center for Specialized Services

    1 week ago

    Boston, United States Massachusetts General Hospital Full time

    Under the general supervision of the Administrative Manager of the Center for Specialized Healthcare Services (CSS), the Client Liaison (Concierge Medicine) is a lead Mass General conduit to a full panel of patients receiving longitudinal care within Liaison, Customer Service, Healthcare, Skills, Client Specialist, Business Services, Client

  • Client Service Specialist

    3 months ago

    Boston, United States CCG Business Solutions, LLC Full time

    Company DescriptionCCG Talent Management is a business solutions company. We provide business consulting and talent placement services. Our team understands the principles of connecting purpose to business and career placement. The Talent Management Division is currently seeking a Client Service Specialist.Job DescriptionWe have an opening for a Client...

  • Client Service Specialist

    3 months ago

    Boston, United States CCG Business Solutions, LLC Full time

    Job DescriptionJob DescriptionCompany DescriptionCCG Talent Management is a business solutions company. We provide business consulting and talent placement services.  Our team understands the principles of connecting purpose to business and career placement. The Talent Management Division is currently seeking a Client Service Specialist.Job DescriptionWe...

  • Client Service Specialist

    2 months ago

    Boston, United States CCG Business Solutions, LLC Full time

    Company Description CCG Talent Management is a business solutions company. We provide business consulting and talent placement services. Our team understands the principles of connecting purpose to business and career placement. The Talent Management Division is currently seeking a Client Service Specialist. Job Description We have an opening for a Client...

  • Luxury Residential Service Specialist

    1 week ago

    Boston, Massachusetts, United States Tillingers Concierge, Inc. Full time

    Job OverviewBenefits of Full-Time Employment at Tillingers Concierge, Inc.:Comprehensive Company-paid Individual Healthcare Plan Premium. **Blue Cross Blue Shield of MA + Delta Dental** with no contribution required from youWork-Life Balance with Consistent Work Schedules: shifts remain stableDouble Holiday Pay + Generous Holiday GratuitiesAvailable...

  • Luxury Residential Service Specialist

    2 weeks ago

    Boston, Massachusetts, United States Tillingers Concierge, Inc. Full time

    Job OverviewBenefits of Full-Time Employment at Tillingers Concierge, Inc.:Comprehensive Company-funded Individual Healthcare Plan Premium. **Blue Cross Blue Shield of MA + Delta Dental** with no cost to youWork-Life Balance with Consistent Schedules: shifts remain stableDouble Holiday Pay + Generous Holiday BonusesCurrently Seeking Candidates for the...

  • Client Liaison, Center for Specialized Services

    1 week ago

    Boston, United States Mass General Brigham Full time

    Description: Under the general supervision of the Administrative Manager of the Center for Specialized Healthcare Services (CSS), the Client Liaison (Concierge Medicine) is a lead Mass General conduit to a full panel of patients receiving longitudinal care within the Concierge Medicine practice, as well as external companies and referral entities. The Client...

  • Academic General Internal Medicine

    3 months ago

    Boston, United States Tufts Medicine Full time

    Tufts Medical Center is seeking a Primary Care Director of Outpatient Based Addiction Therapy to join our Academic General Internal Medicine team at the main hospital campus in Downtown Boston. We are a physician led, patient centered organization and looking to grow our Primary Care OBAT program to better serve our patients. In addition, the Director...

  • Maternal Fetal Medicine Physician

    3 months ago

    Boston, United States Tufts Medicine Full time

    We’re saving lives, building careers, and reimagining healthcare. We can’t wait to grow alongside you. Tufts Medical Center is seeking a specialist in Maternal Fetal Medicine to join our expanding team of collaborative physicians and perinatologists. We encourage you to learn more about our opportunity below if you’re a highly motivated physician who...

  • Concierge

    3 weeks ago

    Boston, United States Barkan Management Company Part time $20 - $24

    Job DescriptionJob DescriptionJob OverviewThe Concierge will maintain a secure environment for the residents; ensuring that all residents and visitors are properly greeted and screened, and provide residents with personal services in an efficient, responsive, and professional manner. General Duties and Responsibilities:Maintain complete knowledge of rules,...

  • Concierge

    5 days ago

    Boston, United States Barkan Management Company Full time

    Job DescriptionJob DescriptionJob OverviewThe Concierge will maintain a secure environment for the residents; ensuring that all residents and visitors are properly greeted and screened. Provide residents with personal services in an efficient, responsive, and professional manner. General Duties and Responsibilities:Maintain complete knowledge of rules,...

  • Care Concierge

    1 month ago

    Boston, United States Zelis Healthcare, LLC Full time

    The Care Concierge is responsible for providing call center-based telephonic guidance to Insights and Empowerment (I&E), SmartShopper health plan and employer group clients' members (consumers) who are 'shopping' for medical procedures at cost effective facilities. The Care Concierge reports directly to their SmartShopper Supervisor. The Care Concierge is...

  • Care Concierge

    2 months ago

    Boston, Massachusetts, United States Zelis Healthcare, LLC Full time

    The Care Concierge is responsible for providing call center-based telephonic guidance to Insights and Empowerment (I&E), SmartShopper health plan and employer group clients' members (consumers) who are 'shopping' for medical procedures at cost effective facilities. The Care Concierge reports directly to their SmartShopper Supervisor. The Care Concierge is...

  • Academic General Internal Medicine Physician

    4 days ago

    Boston, United States Tufts Medicine Full time

    At Tufts Medicine, you'll make a difference, grow professionally, and join a community of extraordinary, compassionate colleagues. Academic General Internal Medicine Physician Tufts Medical Center Division of General Internal Medicine is seeking anAcademic General Internal Medicine / Primary Care Physicianto join the team at our flagship academic practice...