RxO - Customer Service Professional (Manufacturing)

4 weeks ago


Sioux City, United States EssilorLuxottica Full time

GENERAL FUNCTIONThe Customer Service Professional processes incoming and outbound calls, responds to questions on issues or problems related to optical retail orders, runs reports and performs data entry.GENERAL FUNCTIONThe Customer Service Professional processes incoming and outbound calls, responds to questions on issues or problems related to optical retail orders, runs reports and performs data entry.MAJOR DUTIES AND RESPONSIBILITIESProcesses retail optical store orders.Repairs frames.Expedites, locates prescriptions in Lab or Distribution Center.Provides complete service to optical departments.Answers incoming customer calls.Makes outbound courtesy calls.Processes error tickets/tracks prescriptions.Calls stores to resolve any problems.BASIC QUALIFICATIONSCompletion of a high school diploma, trade school certificate or GED (general education diploma)Data entry experience (accuracy - a must)Proven experience in handling large volume callsPleasant, professional phone manner and a helpful service-orientated dispositionAbility to tactfully handle unhappy, sometimes upset/angry customersGood organizational skillsAble to work in a fast changing environmentTeam orientedGood problem solving skillsWillingness to work overtime as needed (often without advance notice)PREFERRED QUALIFICATIONS2+ years experience in Customer Service1+ years optical experience (dispensing preferred)GENERAL FUNCTIONThe Customer Service Professional processes incoming and outbound calls, responds to questions on issues or problems related to optical retail orders, runs reports and performs data entry.



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