Submission for the position: Patient Services Specialist 2

3 weeks ago


Plano, United States Baylor Scott & White Healthcare Full time
JOB SUMMARY

The Patient Services Specialist 2 provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior Patient Services Specialists.

SHIFT AND SCHEDULE

Full Time: Monday to Friday 8:00 am - 4:30 pm

ESSENTIAL FUNCTIONS OF THE ROLE

  • Assists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phones inquiries. Arranges follow-up visits and referral appointments.
  • Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patients to appropriate waiting areas.
  • Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. Discusses financial arrangements with patients, as requested.
  • Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
  • Aids with medical records duties by pulling charts for scheduled and walk-in appointments, prescription refills and other requests. Retrieves, transports, sorts and files medical records. Copies medical records chart for patient transfers and referrals as requested.
  • Helps in training, mentoring and providing help to junior staff as requested.
KEY SUCCESS FACTORS
  • Excellent listening, social and communication (oral and written) skills, and professional, good and respectful telephone etiquette. Ability to adjust communication style to suit different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.
  • Knowledge of patient registration procedures and documentation.
  • Knowledge of medical insurance claims procedures and documentation. Needs to have thorough knowledge of the Out of Network process
  • Skilled in the use of personal computers and related software applications.
  • Skilled in preparing and maintaining patient records.
  • Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.
  • Able to mentor and train staff.
BENEFITS

Our competitive benefits package includes the following
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1
Note: Benefits may vary based on position type and/or level

QUALIFICATIONS
  • EDUCATION - H.S. Diploma/GED Equivalent
  • EXPERIENCE - 1 Year of Experience


  • Plano, United States Baylor Scott & White Healthcare Full time

    JOB SUMMARYThe Patient Services Specialist 2 provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring junior...


  • Plano, United States Baylor Scott & White Health Full time

    **JOB SUMMARY**The Patient Services Specialist 2 provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring...


  • Plano, United States Baylor Scott & White Health Full time

    **JOB SUMMARY**The Patient Services Specialist 2 provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring...


  • Plano, United States Baylor Scott & White Health Full time

    **JOB SUMMARY** The Patient Services Specialist 2 provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification and answering phones. May assist in training and mentoring...


  • Plano, United States Baylor Scott & White Healthcare Full time

    FT 8:30-5:00 M-F JOB SUMMARY The Phlebotomist 2 collects and processes quality specimens in a safe manner as outlined in BSWH policies and procedures. Aids in the delivery of exceptional patient care. Assists with training and auditing of behaviors and performance, as assigned. ESSENTIAL FUNCTIONS OF THE ROLEFollows all established specimen collection,...


  • Plano, United States The LaSalle Group Full time

    LaSalle Network has partnered with a healthcare provider in Plano, TX searching for an entry-level Patient Access Specialist to join their team. As a Patient Access Specialist, you will play a vital role in ensuring seamless patient experiences by facilitating the registration process, verifying insurance information and coordinating patient appointments....


  • Plano, United States Baylor Scott & White Institute for Rehabilitation Full time

    Overview: Baylor Scott & White Institute for Rehabilitation Location: Plano Alliance, TX Patient Service Specialist (PSS) Hours: vary between Monday - Friday 7am - 7pm Full Time Compensation depends upon candidates years of experience and internal equity. This is an entry-level position. Starting salary: $18 per hour based off experience Benefits of...


  • Plano, United States Baylor Scott & White Healthcare Full time

    $1K Sign On Bonus Location: PlanoUnit: Cardiac Universal Bed- 4th FloorShift: FT Evenings: 6:45a-3:15p or 2:45p-11:15p; includes every other weekendJOB SUMMARYThe Patient Care Technician - Health Unit Coordinator performs various clerical and patient care duties for the department under the direct supervision of the licensed nurse.ESSENTIAL FUNCTIONS OF THE...


  • Plano, Texas, United States Baylor Scott & White Institute for Rehabilitation Full time

    Overview:Baylor Scott & White Institute for Rehabilitation is seeking a skilled Patient Service Specialist to join our team at the Plano Alliance location.This is an entry-level position with a starting salary of $18 per hour based on experience.The ideal candidate will be proactive, a serving team member, and collaborator who can provide outstanding...


  • Plano, United States Baylor Scott & White Health Full time

    **JOB SUMMARY**The Patient Services Specialist 3 provides a wide range of advanced-level administrative support services in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. This senior level position handles more complex tasks and escalations, assists the supervisor in training staff,...


  • Plano, United States Baylor Scott & White Healthcare Full time

    $1K Sign On Bonus Location: PlanoUnit: 4th Floor- Nursing UnitShift: FT Nights: 3/12's 7p-7a (Workdays TBA)JOB SUMMARYThe Patient Care Technician - Health Unit Coordinator performs various clerical and patient care duties for the department under the direct supervision of the licensed nurse.ESSENTIAL FUNCTIONS OF THE ROLECollects and records patient data,...


  • Plano, United States Baylor Scott & White Health Full time

    JOB SUMMARY The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. ESSENTIAL...


  • Plano, United States Baylor Scott & White Healthcare Full time

    $1K Sign On Bonus Location: PlanoUnit: Cardiac Universal Bed 5th Floor- Cardiovascular ICUShift: FT Days: 3/12's 7a-7p (Workdays TBA)JOB SUMMARYThe Patient Care Technician - Health Unit Coordinator performs various clerical and patient care duties for the department under the direct supervision of the licensed nurse.ESSENTIAL FUNCTIONS OF THE ROLECollects...


  • Plano, United States Baylor Scott & White Healthcare Full time

    $1K Sign On Bonus Location: PlanoUnit: Cardiac Universal Bed 5th Floor- Cardiovascular ICUShift: FT Days: 3/12's 7a-7p (Workdays TBA)JOB SUMMARYThe Patient Care Technician - Health Unit Coordinator performs various clerical and patient care duties for the department under the direct supervision of the licensed nurse.ESSENTIAL FUNCTIONS OF THE ROLECollects...


  • Plano, United States Baylor Scott & White Healthcare Full time

    JOB SUMMARY The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities. SHIFT AND SCHEDULE PRN: Variable Shifts (Days, Nights and Weekend) coverage availability preferred ESSENTIAL FUNCTIONS OF...


  • Plano, United States Baylor Scott & White Healthcare Full time

    Baylor Scott & White Medical Center Plano- Make YOUR move! 2 years ICU experience minimum requirement Full-Time Night Intensive Care Unit Are you looking to increase your knowledge base? Are you seeking a place that fosters an environment of dynamiclearning, mentoring, and supporting each team member.Are you looking to build on your skills as a nurse to be...


  • Plano, United States Select Medical Full time

    Seeking full time Patient Service Specialist (PSS) to join growing team at large multi-disciplinary clinic. Ideal candidate is proactive, a serving team member, and collaborates to solve problems and can provide outstanding customer service and atten Patient, Medical, Specialist, Service, Office, Customer Service, Healthcare


  • Plano, United States Baylor Scott & White Healthcare Full time

    Schedule: Monday - Friday 8am - 5pm Setting: CVC Phone Triage This is great opportunity if you're looking to step away from bedside. 5+ Years of CVC RN experience requiredAbout Us We promote well-being for all. Baylor Scott & White is Texas' largest healthcare system, encouraging healthy living. Our Core Values are: We serve faithfully by doing what's...

  • Physical Therapist

    4 weeks ago


    Plano, Texas, United States Theracare Services, LLC Full time

    Job SummaryTheracare Services, LLC is seeking a skilled Physical Therapist to join our team. As a Physical Therapist - Patient Care Specialist, you will be responsible for providing high-quality patient care and developing individualized treatment plans to promote optimal recovery and rehabilitation.Key ResponsibilitiesConduct comprehensive assessments of...


  • Plano, United States Baylor Scott & White Healthcare Full time

    Baylor Scott & White Medical Center Plano- Make YOUR move!2 years ICU experience minimum requirementFull-Time NightIntensive Care UnitAre you looking to increase your knowledge base? Are you seeking a place that fosters an environment of dynamiclearning, mentoring, and supporting each team member.Are you looking to build on your skills as a nurse to be in a...