Facility Support Services Manager
1 week ago
Facility Support Services Manager (Janitorial Focus)) page is loaded **Facility Support Services Manager (Janitorial Focus))**
**Facility Support Services Manager (Janitorial Focus))**
locationsNashville, TN time typeFull time posted onOffre publie aujourd'hui job requisition idREQ182000 **About JLL**
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table
**Role purpose:**
This client facing role is responsible for providing strategic oversight of the account janitorial program supporting locations across the state of Tennessee. Incumbent will be expected to bring forward continuous improvement/process redesign ideas and leverage business intelligence to deliver efficiencies and monitor supplier performance and quality standards for services. Over time, additional soft services may be added as a responsibility of this role (example landscaping). This position requires interaction with multiple stakeholders, the ability to proactively and independently identify and resolve problems and will require in-state travel.
**Essential Responsibilities**
* Lead the creation and implementation of inspections and other quality practices and procedures
* Participate in and/or conduct site inspections to check the level of service quality being provided
* Continuously monitor established quality procedures and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction; Perform root cause analysis and establish corrective action plans
* Hold vendors accountable for delivering high quality service per contract expectations and partnering with vendors to continuously improve service quality; Evaluate subcontractor use of materials, machines, processes, etc. to ensure resources are being optimized
* Analyze trends and utilize data to anticipate and proactively address issues in the environment
* Collaborate with customers and subcontractors to evaluate and/or enhance existing services
* Support Facility Management teams in the implementation of short and long-term projects
* Coordinate discussions with each partner vendor/supplier regarding goal setting, performance criteria, performance review, etc.
* Manage, coordinate, and execute services, reporting, audits, cost savings, small projects, centralized initiatives, etc.
* Work closely with Procurement team during proposals; Challenge increases in costs; pro-actively identify ways to drive out process waste in order to reduce costs
* Periodically prepare and present reports to stakeholders including account and/or client leadership
* Regular and predictable in-office attendance to support the needs of the team and the client
* Other tasks as assigned
**Qualifications**
* Bachelors degree or equivalent work experience in Facilities or Property Management required
* 5+ years of experience in commercial building cleaning industry; Hospitality experience a plus
* Working knowledge of CMMS and/or other electronic ticketing database
* Proficient with Microsoft Office programs such as Excel, Outlook, Word, etc.
* Can establish priorities and deliver results efficiently
* Appreciates attention to detail and organization
* Ability to communicate with all levels of management and employees verbally and in writing
* Must have and maintain a valid drivers license
#LI-KS3
**What you can expect from us**
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We cant wait to see where your ambitions take you at JLL. Apply today
***JLL Privacy Notice***
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .
This position may require you to be fully vaccinated against COVID-19. If required, youll be asked to provide proof that youre fully vaccinated upon your start date. Youre considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at AccomodationRequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.
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