Catholic Charities Fort Wayne-South Bend Process Improvement Specialist AmeriCorps VISTA
1 week ago
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Catholic Charities Fort Wayne-South Bend Process Improvement Specialist AmeriCorps VISTA
Catholic Charities Fort Wayne-South Bend (CCFWSB) is hiring a VISTA Process Improvement Specialist to document program processes and client experiences throughout the agency. This position is a part of Catholic Charities USA’s Family Strengthening Program, a national intermediary project. As a member, we will meet virtually with VISTA Leaders and other VISTAs serving throughout the country, all focused on alleviating poverty. Objective: Document the process of the Refugee Services, Legal Immigration, Community Services, Counseling Services, and Extended Case Management. Based on the documented process, create a Logic Model of each program logging inputs, activities, outputs, and short-term/intermediate/long-term outcomes. Member Activities: The VISTA can expect to: observe Case Managers and frontline staff to document the workflows of each program; document metrics via staff interviews and client surveys; log front to end client experience; complete Logic Models for each program. The Logic Models may include the referral process, intake process, client arrival services, housing, medical aid, ESL services, educational support, and other services. The Logic Models will also highlight the service delivery process for extended case management, financial literacy, parenting, life skills, employment skills, and counseling or therapy. Documentation requirements (internal and external) will be recorded, as well as data entry requirements for Client Track, USCCB, and SMART Goals. Forms of measurement will be tracked on the Logic Models including data points, reports, and dashboards. External community referrals will also be recorded. The VISTA will collaborate with operational staff to create a Logic Model and/or process map of each program and to identify gaps and/or inefficiencies within service delivery process(es). The work will be used to improve operational efficiencies and service delivery to over 19,000 vulnerable clients.
Member Duties :
The VISTA will document existing program processes and client experiences by observing frontline staff in various programs. Based on program processes, the VISTA will work alongside our Team to identify gaps in service delivery using Logic Models. By identifying and addressing these gaps, the agency will be equipped to improve efficiencies in programs. As a result, clients will receive optimal assistance, expanding the agency’s capacity to alleviate poverty for more clients. Documenting program processes, workflows, and metrics through staff interviews and client surveys will drive our service delivery for the future. Through capacity building the VISTA will drive service delivery for our 20 programs and over 19,000 vulnerable clients.
End of Service Education Award: $6,895 for student loans and future education
OR
End of Service Cash Stipend: $1,800
Healthcare Benefits
Child Care
Relocation allowance (when relocating more than 50 miles)
Non-Competitive Eligibility for federal employment
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