Specialist Customer Care

3 weeks ago

St Louis, United States Vi-Jon Full time
Description

SUMMARY:

The responsibilities of the Specialist Customer Care include representing Vi-Jon to customer and customer to Vi-Jon; responsible for end to end order management process. Identifying and resolving any issues that would prevent orders from being processed and fulfilled completely; working closely with internal teams to ensure customer requirements are met and customer is serviced at expected service level.

Essential Duties and Responsibilities:
  • Responsible for end to end Order Management process timeliness and accuracy to support both internal and external Customers. Includes but not limited to - EDI discrepancy resolutions; Pricing, Lead Time, Terms, UOM, etc.;
  • Manage promotional orders to ensure sufficient lead-time and resolve discrepancies with customer and Supply Planning; communicate any unplanned or changes in demand to the organization so forecast and schedules are accurate to meet customer's requirements
  • Manage conversion item transitions with Customer, including cut-over strategy; minimizing service gaps and obsolete inventories
  • Manage exiting item run-out strategy with Customer; communicating cross-functionally to avoid obsolescence and minimize service gaps
  • Collaborate with Sales Team to manage and minimize aged inventory and slow moving inventories
  • Prepare Customer specific reports as required - Shipment and Cut reports; additionally - Service Level Summaries as required including root cause and get well for service challenged items
  • Review customer service levels - actual vs. goal, determine causes of negative variances, make recommendations as required to maintain goal
  • Allocate finished product to orders in cases where product availability is not sufficient to cover orders, work cross-functionally to determine product availability dates
  • Communicate regularly with Sales concerning the status of each account (examples: new products, conversions, shortages, etc.); highlight and bring to Sales and/or Sales Support attention the status of conversion timing alignment and potential service issues.; work with Sales Support/Graphics to expedite artwork activation
  • Maintain strong, professional and positive relations with assigned Customers to always strive for Best in Class Service
  • Provide back-up support for Customer Care Team members
    • Supervisory Responsibilities: None
Requirements
  • Education Requirements:
  • Bachelor's Degree required.
    • Experience Requirements:
  • Minimum five years Customer Service or Bachelor Degree, experience in a manufacturing environment is a plus.
  • Three years of computerized order entry and inventory control systems
  • Intermediate Microsoft Outlook, Word, Excel & Power Point user
  • SAP a plus
Competencies
  • Behavior: Exhibit team player qualities to include cooperation and coordination: professional interaction with internal and external customers, all day, and every day
  • Attendance: Present for work when scheduled is a mandatory function
  • A positive, customer-centric attitude with a foundation of strong listening skills, and ability to understand and respond to customer needs while being committed to a best in class customer service philosophy
  • Ability to seek and integrate input from participants in a variety of functions, as well as participate in collaborative processes across organizations
  • High urgency to attend to issues, and close follow up on issues
  • Excellent written & verbal communication skills
  • Strong organizational and planning skills
  • Attention to detail and accuracy
  • Team oriented
  • Self-starter, operates with a sense of urgency; ability to work independently and under pressure to meet deadlines
  • Ability and willingness to adopt and learn new technologies and skills
  • Capacity to solve problems and deal with a variety of situations concurrently
  • Proactive in identifying, resolving and communicating challenges
  • Possess excellent follow-up capabilities, ability to prioritize and handle several tasks/projects simultaneously
  • Communicates in a clear, effective speaking manner for the purpose of explaining information to Customers and associates
  • Displays strong traits of intellectual curiosity
  • Other duties as assigned
  • Certificates, Licenses, Registrations: None
Travel
  • Ability to travel as required
Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

  • Customer Relations Specialist

    2 weeks ago

    St Matthews, United States Agape Care Group Full time

    Overview: Join Our Team as a Customer Relations Specialist Do you have strong organizational and people skills? Are you a leader committed to getting hospice patients the care they deserve? We are looking for a customer relations specialist committed to serving our patients with compassion and integrity. As a customer relations specialist, you will be...

  • Customer Relations Specialist

    2 days ago

    St Louis, United States Compass Health Network Full time

    Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are...

  • Now Hiring Care Specialist- Lead Caregiver

    2 weeks ago

    St Louis, United States Seniors Home Care Full time

    If you are a current CNA, Home Health Aid (HHA) or Caregiver and want to work as a Care Specialist- Lead Caregiver, this might be the job for you This is for a WEEKEND and MONDAY POSITION ONLY, WHERE YOU WILL BE ON CALL. Your role as Care Specialist will consist of training caregivers, assisting with drop in visits and filling in at shifts. On Mondays you...

  • Customer Service Specialist

    1 month ago

    St. Louis, United States Humane Society of Missouri Full time

    The Humane Society of Missouri is seeking a highly motivated individual with a passion for helping animals. Our Customer Service Specialist interacts with the public both in-person and by phone to conduct animal intake/receiving, processing, and adoption of animals. This role primarily covers the front-desk of the shelter. If you love working with animals...

  • Brokerage Customer Complaints Specialist

    2 days ago

    St. Louis, United States Motion Recruitment Full time

    Outstanding contract opportunity! A well-known Financial Services Company is looking for a Senior Brokerage Customer Complaints Specialist in St. Louis, MO or Salt Lake City, UT (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit...

  • Customer Service Specialist II

    1 week ago

    St Louis, United States Calculated Hire Full time

    Customer Service Specialist II - Series 7 License Required Hybrid - St. Louis, MO 6-month Contract (W2), Weekly Pay (40 hours/week) Calculated Hire is in search of a Customer Service Specialist II for our Fortune 100 Financial Services company. You will be responsible for the following components: Job Description: Participate in moderately complex support...

  • Customer Service Specialist

    2 days ago

    St Louis, United States Calculated Hire Full time

    Calculated Hire is in search of a Customer Service Specialist II for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:Participate in moderately complex support services in account management, operations, documentation, customer service and technical support.Identify opportunities for process...

  • Customer Service Specialist

    1 day ago

    St. Louis, United States Calculated Hire Full time

    Calculated Hire is in search of a Customer Service Specialist II for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:Participate in moderately complex support services in account management, operations, documentation, customer service and technical support.Identify opportunities for process...

  • Customer Service Specialist II

    1 month ago

    St Louis, United States Calculated Hire Full time

    Customer Service Specialist II - Series 7 License Required Hybrid - St. Louis, MO6-month Contract (W2), Weekly Pay (40 hours/week)Calculated Hire is in search of a Customer Service Specialist II for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:Participate in moderately complex support...

  • Customer Service Specialist II

    4 weeks ago

    St. Louis, United States Calculated Hire Full time

    Customer Service Specialist II - Series 7 License Required Hybrid - St. Louis, MO6-month Contract (W2), Weekly Pay (40 hours/week)Calculated Hire is in search of a Customer Service Specialist II for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:Participate in moderately complex support...

  • Customer Service Specialist II

    1 month ago

    St Louis, United States Calculated Hire Full time

    Customer Service Specialist II - Series 7 License Required Hybrid - St. Louis, MO6-month Contract (W2), Weekly Pay (40 hours/week)Calculated Hire is in search of a Customer Service Specialist II for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:Participate in moderately complex support...

  • Retail Customer Service Specialist

    1 week ago

    St Louis, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Now Hiring Care Specialist- Lead Caregiver

    2 weeks ago

    St. Louis, United States Seniors Home Care Full time

    If you are a current CNA, Home Health Aid (HHA) or Caregiver and want to work as a Care Specialist- Lead Caregiver, this might be the job for you! This is for a WEEKEND and MONDAY POSITION ONLY, WHERE YOU WILL BE ON CALL. Your role as Care Specialist will consist of training caregivers, assisting with drop in visits and filling in at shifts. On Mondays you...

  • Brokerage Customer Service Specialist

    1 week ago

    St Louis, United States Motion Recruitment Full time

    Position: Brokerage Customer Service SpecialistLocation: St louis MO (Hybrid model)Term: 12 MonthsFull on w2 contract financial Client. Required SkillSeries 7 (active or within 2 year window of leaving broker/dealer)Brokerage OperationsCustomer ServiceMS Office Suite PreferredStrong Verbal/Written Skills Preferred

  • Brokerage Operations Customer Service Specialist

    1 month ago

    St. Louis, United States Motion Recruitment Full time

    Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Customer Service Specialist in Saint Louis, MO (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around...

  • Series 7 Brokerage Customer Service Specialist

    2 weeks ago

    St Louis, United States Motion Recruitment Full time

    Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Customer Service Specialist in St Louis, MO (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for...

  • Health Care Products Specialist

    5 days ago

    St. Louis Park, United States Park Nicollet Health Care Products Full time

    Park Nicollet is looking to hire a Health Care Products Specialist to join our Health Care Products team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: Assist patients with selection and training of medical product. Responsible for...

  • Customer Service Merchandising Specialist

    1 week ago

    St. Louis, United States Pepsi Beverages Company Full time

    Great Benefits. Winning Culture. Growth Opportunities.   Service Areas: Alton, Belleville, Collinsville, Edwardsville and Jerseyville Target Pay of $22.35 / hour Medical, vision, and dental starting Day 1 - These offerings are available to full-time U.S. employees, including any eligible family members, domestic partners, and their children. Benefits can...

  • Customer Service Merchandising Specialist

    1 week ago

    St. Louis, United States Pepsi Beverages Company Full time

    Great Benefits. Winning Culture. Growth Opportunities. Target Pay of $22.35 / hour Medical, vision, and dental starting Day 1 - These offerings are available to full-time U.S. employees, including any eligible family members, domestic partners, and their children. Benefits can vary across location, length of employment, collective bargaining agreement and...

  • CORP - Customer Service Specialist

    2 weeks ago

    St Louis, United States Tranzonic Full time

    ** CORP - Customer Service Specialist** **Job Category****:** Clerical **Requisition Number****:** CORPC001182 Showing 1 location **Job Details** **Description** **Essential Job Duties:** * Assist customers, area managers/reps in an inbound/outbound call center in addition to order maintenance call center * Ability to follow up on sales calls/leads * Process...