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Quality Assurance Monitor

3 months ago

Staten Island, United States MV Transportation Full time

Responsibilities:

MV Transportation is seeking a?Quality Assurance Monitor?to support the collection, maintenance, analysis, and reporting of audit data from various MV service providers. Positions are available in Brooklyn, Staten Island, and Harlem.

Responsibilities:

  • Periodic or unscheduled monitoring of the performance of MV Provider contracted services based upon established Quality Assurance plan and Contract standards.
  • Data collection activities, processes, and procedures of various MV departments and Service Providers.
  • Track contract tasks to ensure completion.?Keep detail record of Providers performance.
  • Track and monitor open quality findings and discrepancies and ensure corrective actions.?Prepare accurate and concise checklists to include deficiencies and findings.
  • Assist in preparing administrative, compliance, and numerous ad-hoc reports for presentation to internal and external customers.
  • Support the generation statistical reports, presentations, graphics, forms, and other documents to communicate Quality information.?
  • Assist in monitoring Reservations, Dispatch and Accounting activities for Quality Assurance.
  • Respond to internal and external requests for Provider and operational data.
  • Perform other duties or projects of similar nature and level as assigned.


Qualifications:

Talent Requirements

Education and Experience:?(any equivalent combination of education and experience)

  • High School Diploma or equivalent
  • Minimum of two (2) years of professional experience, preferably in public transportation or similar environment

Knowledge:

  • Modern office methods, procedures, and use of computer equipment
  • Microsoft Office suite including Word, Excel, Outlook, and PowerPoint

Ability:

  • Work independently to perform a variety of functions while working in a dynamic environment with changing priorities to meet established deadlines
  • Demonstrate analytical skill
  • Establish cooperative working relationships and communicate effectively with internal and external staff, both verbally and in writing
  • Exhibit problem-solving skills and exceptional customer service
  • Has the desire to care for the organizations well-being and for the co-workers he/she interacts with
  • Be open to collaborate and work in a team-oriented and helping environment
  • Possess a positive attitude, and ability to practice good judgement, while open to receiving/providing feedback
  • Foster a culture that values critical thinking and problem solving; and encourages constructive feedback and engagement

Minimum starting pay rate: $23/hour

Maximum starting pay rate: $23/hour

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.? The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.??

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.?