Customer Service Representative, Returns/Claims

2 months ago


Appleton, United States A. O. Smith Full time

**Customer Service Representative, Returns/Claims**

**Location:** Appleton, WI, US, 54914 **Responsibilities**

Returns/Warrantees

* Direct investigation of customer product failures regarding quality, tolerances, specifications, filed conditions, and delivered condition of products

* Communicate warranty determination results from analysis, and field corrective action plan to customers.

* Process RMAs in SAP & ship warrantee products back to venders

* Repair units sent back to Water-Right. Determine if repair is warrantied or billable.

* Field homeowner phone calls. Troubleshoot units over the phone, help select dealers, answer general water quality questions.

* Water testing. Perform standard/basic water quality tests and send results back to customers

* Prepares items to be shipped back to vendors either warranty or defective

* Prepares, picks and ships regional school materials to respective RSM.

* Manages local customer pickups and associated paperwork.

Service Technician

* Respond to customer inquires on the telephone, through on-line networks, and by mail.

* Communicate with customers to help them understand how to use the product properly.

* Handle customer problems that appear to arise from the use of the product.

* Handle requests for replacing defective parts.

* Complete, maintain, and process pertinent paperwork and records for the RMAs.

**Qualifications**

Electrical or Mechanical experience or HVAC experience preferred

SAP experience preferred

**Education**

High School Diploma or GED **Years of Experience**

Minimum of 3 years of related work experience or training **We Offer**

Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

**Job Segment:** Customer Service Representative, ERP, Electrical, SAP, Customer Service, Technology, Engineering



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