Dividend Loan Resolution Specialist I

3 weeks ago

Cincinnati, United States Fifth Third Full time

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Loan Resolution Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service while working with our customers to identify and remedy any issues that may arise.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Communicates with early stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship
Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions
Communicates as necessary to third-party servicer account changes or required adjustments
Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance
Performs skip tracing activities as needed to locate and contact delinquent customers
Document all customer interactions/account activities with concise and detailed account notes
Adhere to all Dividend policies and procedures, including State and Federal collection regulations
Other projects and duties as assigned
SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

High School diploma or equivalent
1-2 years of Collections and Customer Service Experience
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
High-level proficiency in Microsoft Suite
Ability to multitask, prioritize projects, and report to several managers
A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks
Ability to work independently as well as collaboratively
Desire to work in an entrepreneurial but highly professional culture
Experience with Salesforce preferred
Bilingual- Spanish preferred

Dividend Loan Resolution Specialist I LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Escalation Resolution Specialist

    2 weeks ago

    Cincinnati, United States Total Quality Logistics, LLC Full time

    As an Escalation Resolution Specialist at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment Specialist, Escalation, Transportation, Business Services

  • Account Resolution Specialist

    1 month ago

    Cincinnati, United States BCI Orion Portfolio Solutions, LLC DBA Brinker Capital Investments Full time

    Account Resolution Specialist (Temporary Position) page is loaded Account Resolution Specialist (Temporary Position) Apply remote type In Office locations Greater Cincinnati/Northern Kentucky Area time type Full time posted on Posted Today job requisition id R1573 About this Opportunity: As an Account Resolution Specialist (Temp), you will be directly...

  • Escalation Resolution Specialist

    2 weeks ago

    Cincinnati, United States Total Quality Logistics, Inc. Full time

    About the role: As an Escalation Resolution Specialist at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365. What's in it for you: * Starting at...

  • Escalation Resolution Specialist

    2 weeks ago

    Cincinnati, United States Total Quality Logistics Full time

    About the role: As an Escalation Resolution Specialist at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365. Whats in it for you: Starting at...

  • Cml Loan Post Closing Specialist I M-f 8am-5pm

    1 week ago

    Cincinnati, United States Fifth Third Bank Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under mínimal supervision, perform duties that are highly complex and require specialized knowledge of loan and line products as well as collateral documentation....

  • Legal Account Resolution Specialist

    1 week ago

    Cincinnati, United States Weltman, Weinberg & Reis Full time

    $2k Retention Bonus during your 1st year of Employment! Are you looking for a full-time job? Do you want to expand on your customer service experience? Are you tired of working weekends? How would you like to have more control over your paycheck? Work with us! We offer a set weekday schedule, great benefits, generous Paid Time Off (PTO), and uncapped...

  • Legal Account Resolution Specialist

    1 week ago

    Cincinnati, United States Weltman, Weinberg & Reis Full time

    $2k Retention Bonus during your 1st year of Employment! Are you looking for a full-time job? Do you want to expand on your customer service experience? Are you tired of working weekends? How would you like to have more control over your paycheck? Work with us! We offer a set weekday schedule, great benefits, generous Paid Time Off (PTO), and uncapped...

  • Legal Account Resolution Specialist

    12 hours ago

    Cincinnati, United States Weltman, Weinberg & Reis Full time

    $2k Retention Bonus during your 1st year of Employment! Are you looking for a full-time job? Do you want to expand on your customer service experience? Are you tired of working weekends? How would you like to have more control over your paycheck? Work with us! We offer a set weekday schedule, great benefits, generous Paid Time Off (PTO), and uncapped...

  • Legal Account Resolution Specialist

    1 day ago

    Cincinnati, United States Weltman, Weinberg & Reis Full time

    $2k Retention Bonus during your 1st year of Employment! Are you looking for a full-time job? Do you want to expand on your customer service experience? Are you tired of working weekends? How would you like to have more control over your paycheck? Work with us! We offer a set weekday schedule, great benefits, generous Paid Time Off (PTO), and uncapped...

  • Commercial Loan Closing Specialist

    4 weeks ago

    Cincinnati, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Responsible for the determination of requirements, review, analysis and completion of all due diligence associated with the commercial loan documentation and closing...

  • Commercial Loan Closing Specialist

    1 day ago

    Cincinnati, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Responsible for the determination of requirements, review, analysis and completion of all due diligence associated with the commercial loan documentation and closing...

  • Patient Access Specialist I

    4 weeks ago

    Cincinnati, United States Hueman PE Talent Solutions Full time

    DescriptionBrightView Health is hiring a Patient Access Specialist I as a Full-Time job in Cincinnati, OH. As a Patient Access Specialist I, you will complete the day-to-day duties surrounding new patient intake, insurance verification and initial appointment scheduling. You will be responsible for assisting in the contact center, scheduling staff...

  • Patient Access Specialist I

    4 weeks ago

    Cincinnati, United States Hueman PE Talent Solutions Full time

    Job DescriptionJob DescriptionBrightView Health is hiring a Patient Access Specialist I as a Full-Time job in Cincinnati, OH. As a Patient Access Specialist I, you will complete the day-to-day duties surrounding new patient intake, insurance verification and initial appointment scheduling. You will be responsible for assisting in the contact center,...

  • Patient Access Specialist I

    2 weeks ago

    Cincinnati, United States Hueman PE Talent Solutions Full time

    Description BrightView Health is hiring a Patient Access Specialist I as a Full-Time job in Cincinnati, OH. As a Patient Access Specialist I, you will complete the day-to-day duties surrounding new patient intake, insurance verification and initial appointment scheduling. You will be responsible for assisting in the contact center, scheduling staff...

  • Patient Access Specialist I

    4 weeks ago

    Cincinnati, United States Hueman PE Talent Solutions Full time

    Description BrightView Health is hiring a Patient Access Specialist I as a Full-Time job in Cincinnati, OH. As a Patient Access Specialist I, you will complete the day-to-day duties surrounding new patient intake, insurance verification and initial appointment scheduling. You will be responsible for assisting in the contact center, scheduling staff...

  • Patient Access Specialist I

    2 days ago

    Cincinnati, United States Hueman PE Talent Solutions Full time

    Description BrightView Health is hiring a Patient Access Specialist I as a Full-Time job in Cincinnati, OH. As a Patient Access Specialist I, you will complete the day-to-day duties surrounding new patient intake, insurance verification and initial appointment scheduling. You will be responsible for assisting in the contact center, scheduling staff...

  • Patient Access Specialist I

    1 day ago

    Cincinnati, United States Hueman PE Talent Solutions Full time

    Job DescriptionJob DescriptionBrightView Health is hiring a Patient Access Specialist I as a Full-Time job in Cincinnati, OH. As a Patient Access Specialist I, you will complete the day-to-day duties surrounding new patient intake, insurance verification and initial appointment scheduling. You will be responsible for assisting in the contact center,...

  • Consumer Loan Officer II

    2 weeks ago

    Cincinnati, United States Cincinnati Police Federal Credit Union Full time

    Job DescriptionJob DescriptionBrief Summary of Position:This position will assist in the development of a comprehensive loan training program and assist in training new loan personnel. Provide ongoing loan training to current loan personnel.Thoroughly underwrite loan applications for decisioning that upholds COPFCU underwriting guidelines with considerable...

  • Consumer Loan Officer II

    17 hours ago

    Cincinnati, United States Cincinnati Police Federal Credit Union Full time

    Job DescriptionJob DescriptionBrief Summary of Position:This position will assist in the development of a comprehensive loan training program and assist in training new loan personnel. Provide ongoing loan training to current loan personnel.Thoroughly underwrite loan applications for decisioning that upholds COPFCU underwriting guidelines with considerable...

  • Residential Mortgage Loan Officer

    1 month ago

    Cincinnati, United States CenterBank Full time

    Job DescriptionJob DescriptionThe Residential Loan Officer evaluates, originates and recommends approval of real estate, line-of-credit and consumer loans. The loan officer advises borrowers on available loan products to meet their borrowing needs; analyze the financial status of the applicant and presents various lending product alternatives. The loan...