Customer Service Representative

3 weeks ago

Stamford, United States Harvest Hill Full time

About Harvest Hill: Harvest Hill Beverage Company is one of the nation’s largest independent branded beverage producers, delivering consistent annual revenue growth, with sales of just under $1 billion. The company was formed in June 2014 with the acquisition of Juicy Juice, and further expanded with 3 subsequent acquisitions which were consolidated into one company in May 2017. Our portfolio of iconic brands includes Juicy Juice, SunnyD, Veryfine, Fruit2O, Little HUG, Daily’s Cocktails, and Nutrament. We manufacture, market, and distribute across multi-channels including Grocery, Mass Merchandisers, Warehouse Clubs, Convenience, Foodservice, and Liquor Distributors. Harvest Hill is headquartered in Stamford, CT with a nationwide network of manufacturing and distribution facilities. We employ over 1,000 employees in the United States and are owned by private equity firm, Brynwood Partners. For more information, visit harvesthill.com. We are currently hiring for a Customer Service Representative in Stamford CT. This position will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and offerings. Primary Position Responsibilities: • Experience processing EDI (or similar systems) and manual customer orders (changes, returns, and invoices according to established department policies and procedures) • Provide timely and accurate information to incoming customer order status and product knowledge requests • Address customer complaints by determining root cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution • Enter and update order routing information in a variety of customer and transportation systems including customer portals • Work closely with the credit department to resolve disputed credit items • Provide timely feedback to the company regarding service failures or customer concerns • Reconcile order/shipment activity Required Qualifications: • 3-5 years’ experience in CPG Customer Service or related field • BS/BA degree (or equivalent work experience) • Demonstrated analytical and problem-solving skills • Works well under pressure and remains calm in difficult situations • Ability to work independently, creatively, and efficiently with minimal direction in an unstructured environment • Ability to multi-task, prioritize, and manage time effectively • Strong planning and organization skills: ability to establish work plans, multi-task, and prioritize simultaneous projects • Thorough and detail oriented • Strong listening, verbal and written communication skills • Advanced experience using Microsoft Windows, Excel and Word Desired Qualifications: • Advanced proficiency with computer systems and enterprise software • Experience in identifying, initiating and driving improvements to processes and work streams • Candidate must demonstrate initiative, high-energy, enthusiasm

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