Parts Department Associate

2 months ago

Gainesville, United States Smith and Turner Equipment, Inc Full time
Primary Responsibilities:
  • Inventory Management: Track and manage parts inventory, ensuring adequate stock levels for all critical equipment parts
  • Conduct regular stock checks and audits.
  • Handle incoming parts shipments, verifying accuracy and condition.
  • Organize and label parts in the warehouse for easy access and retrieval.
  • Customer Service: Assist customers (walk-ins, phone, and email inquiries) in identifying and sourcing the correct parts for their equipment.
  • Process parts orders, returns, and warranties promptly and accurately.
  • Resolve any issues related to parts availability, pricing, or incorrect orders.
  • Order Processing: Use inventory management software to enter parts orders and track shipments.
  • Coordinate with suppliers to place orders for parts not in stock.
  • Ensure timely follow-up on back-ordered parts and communicate delays or issues to customers and internal teams.
  • Coordination with Service and Sales Departments: Work closely with the service team to ensure they have the required parts for equipment repairs and maintenance.
  • Collaborate with the sales department to support customers with post-sale parts needs.
  • Assist in forecasting parts demand based on equipment sales trends and service needs.
  • Record Keeping and Documentation: Maintain accurate and detailed records of parts transactions (sales, returns, warranties).
  • Document serial numbers, part codes, and other essential details to ensure traceability.
  • Provide regular reports on inventory levels, parts sales, and re-order recommendations.
  • Compliance and Safety: Adhere to safety standards when handling and storing parts, especially heavy or hazardous items.
  • Ensure compliance with relevant industry regulations, including environmental guidelines for disposing of parts.
Required Skills:
  • Technical Knowledge: Familiarity with logging equipment (e.g., skidders, feller bunchers, harvesters) and the parts associated with their maintenance.
  • Ability to read and interpret parts diagrams and manuals.
  • Inventory Management: Proficiency with inventory management systems (ERP or parts software).
  • Strong organizational skills to manage multiple parts and orders efficiently.
  • Customer Service: Strong communication skills to assist customers in identifying the correct parts.
  • Problem-solving skills to address and resolve customer issues related to parts.
  • Attention to Detail: Ability to ensure accuracy in orders, inventory counts, and documentation.
  • Physical Capability: Have the ability to lift and move heavy parts, as well as operate a forklift or other warehouse equipment if necessary.
Preferred Experience:
  • Prior experience working in a parts department or in the heavy equipment/logging industry.
  • Familiarity with brands or manufacturers of logging equipment (e.g., John Deere, Caterpillar, Komatsu, Tigercat).
  • Knowledge of hydraulic systems, engines, or other mechanical components.
Additional Requirements:
  • Basic computer skills (e.g., using Microsoft Office, QuickBooks, email, and parts management software).

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