Director of Property Technology Operations

4 weeks ago

Las Vegas, United States MGM Resorts International Full time

Our Company has one exciting mission: To entertain the human race and provide an unforgettable escape. Delivering excellence for our guests, and contributing to building and sustaining our communities, requires collaboration from diverse teams of world-class talent. Our iconic MGM Resorts brands offer a wide variety of exciting career opportunities, each with access to unlimited growth.

PRIMARY PURPOSE:

This role is designed to shape the employee technology experience across assigned MGM Resorts assigned properties. The Property Technology Operations leader will develop and execute a support strategy for technologies at certain property locations. This includes understanding services, infrastructure and applications delivered by Technology, Digital and Data (TDD) and the business.

  • Engage, give direction and inspire a team comprised of employees, contractors, and third parties that are accountable for all levels of end user support.
  • Manage property IT support staff and vendor services to deliver excellent experiences for the employees and convention guests.
  • Engage with key stakeholders such as the Property Presidents and other executives at the property to understand their IT needs and priorities, and ensure alignment with TDD strategies.
  • Oversee day-to-day IT operations at the designated properties, including end user computer support, troubleshooting and replacing network devices, investigating user access issues, and ensuring the smooth user experience.
  • Drive consolidation to common TDD toolsets and processes, and work to deliver these solutions to excellence.
  • Ensure compliance with company information security and compliance policies and procedures, and promptly address or report any deviations.
  • Drive IT organizational adoption for considering the user experience in all of its services, taking an end-to-end perspective.

MINIMUM REQUIREMENTS:

  • 10+ Years of Prior Relevant Experience

Preferred:

  • Bachelor's Degree or equivalent experience

Knowledge, Skills, and Abilities:

  • Extensive technical knowledge and experience in most aspects of IT infrastructure and technology as it relates to the end user, preferably including mastery of at least one relevant technology.
  • Demonstrate an ability to lead, manage, coach and guide senior level managers - providing directional leadership, management, guidance and coaching across geographies.
  • Relationship management skills - ability to build and create a compelling experiences across levels and disciplines, and sensitively work with stakeholders
  • Independent judgment and decision-making.
  • Ability to depict information conceptually and logically.
  • Good problem-solving and analytical skills.
  • Excellent communication skills.
  • Facilitation experience for conducting requirements gathering and stakeholder agreement meetings.
  • Ability to work with senior leaders in the organization.
  • Independent, self-starter and a team player.

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