Service Manager
3 weeks ago
Cincinnati Dayton Fire Protection
Service Manager
Note: Cincinnati Dayton Fire Protection is a sister Company to Ryan Fireprotection
Overview:
This position is responsible for ensuring all fire sprinkler work is performed to the highest possible standard, executed efficiently, effectively, and code compliant
Key Responsibilities
* Oversee day to day labor for Valparaiso Division including Contract, Service and Inspection fitters.
* Maximize productivity of field staff while simultaneously keeping morale at an optimal level.
* Support and train Inspection Team personnel including Inspectors, Inside Sales and Office Manager.
* Implement and enforce all training and safety requirements for field personnel
* Attend and assist Operations Manager with monthly projections for Contract work.
* Review all projects completed below projected margins with Salesman and Project Manager
* Directly Project Manage all service calls and certain service, repair and maintenance projects.
* Manage Weekly Labor Projections and Placement
* Order and manage all tool and rental equipment needs required to complete service projects and inspections.
* Support PMs with kick-off and site visits as needed
* Review unbilled work orders weekly with Project Managers and Account Managers
* Manage equipment and material stock as directed by Operations Manager
* Resolve customer complaints and report to Branch Manager
* Answer emergency service calls and dispatch technicians as necessary
* Manage on-call technician calendar
Important Skills
Strong leader, motivator and communicator, with the ability to multi-task, problem solve and make decisions. Extensive knowledge in NFPA 13 and NFPA 25 required
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