Business Support Specialist

2 weeks ago

Morrisville, United States Syneos Health Careers Full time
Description

Business Support Specialist - Veeva clinical

Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE

Why Syneos Health
  • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
  • We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
  • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Job responsibilities
•Act as central point of contact for all modules for end users for resolution of operational, process and advanced questions about system navigation and functionality (example: data setup, site management, site monitoring, templates, filing, reporting, etc.).
•Provide business process and system expertise to support clinical project teams and functional teams regarding proper use of the systems in compliance with Syneos Health's Standard Operating Procedures (SOPs).
•Provide recommendations and offer guidance regarding issues/questions.
•Serve as subject matter expert (SME) and resource for other super users.
•Promote and facilitate efficient use of the systems.
•Meet SLAs and ad hoc project and cross project queries from trial teams and management with minimal guidance.
•Perform system administration tasks, providing direction and resolving issues related to but not limited to:
•Maintenance, review and set up of Vault Clinical objects - Persons and Contacts, Organizations and locations.
•Maintaining LOVs
•Creation of ad hoc reports
•Partner with L1/L2 Support to ensure appropriate triage and resolution path for all technical and non-technical user issues
•Serve as escalation and central resolution point; ensuring usage and set up is in compliance with Syneos Health SOPs, Work Instructions, Training and Policies.
•Provide end users resolution for issues pertaining to system usage, navigation, and functionality - meeting established resolution targets and promoting efficient and consistent usage of Vault Clinical.
•Drive continuous improvements in support process through metrics and root cause analysis.
•Prepare and/or review and distribute communications to end users.
•Conduct User Acceptance Testing (UAT) for system change requests, report requests and new functionality.
•Build and maintain effective working relationships with end users.
•Perform other related duties incidental to the work described herein.
•Maintain Data Quality standards and conduct data quality reviews

Qualifications

What we're looking for

•BA or BS degree
•Experience in CRO or Pharmaceutical industry
•Ability to prioritize activities effectively to accomplish individual and team goals with competing deadlines
•Ability to write and speak clearly and concisely in a variety of communication settings and styles
•Strong interpersonal skills; ability to establish and promote positive business relationships; customer service oriented
•Ability to collaborate with study staff and internal and external partners to achieve goals
•Proficient computer skills including use of MS Office Suite (Word, Excel, PowerPoint) and enterprise clinical trial management systems
•Strong organizational skills and attention to detail
•Strong problem analysis and resolution skills
•Knowledge of site management and clinical monitoring for clinical research studies

Preferred Experience
Clinical trials research experience (CRA, Doc Management, or other roles) with hands on experience using SSU, CTMS, eTMF and/or Payments systems (Veeva Vault CTMS, Veeva Vault eTMF, Veeva Vault Payments, Veeva Vault SSU experience a plus)
OR
Minimum of two plus years providing end user operational support of a Clinical Trials Management System (CTMS), preferably Veeva Vault CTMS; or two plus years providing end user operational support of an Electronic Trial Master Files System (eTMF), preferably Veeva Vault eTMF.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more aboutSyneos Health .

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive.The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.Further, nothing contained herein should be construed to create an employment contract.Occasionally, required skills/experiences for jobs are expressed in brief terms.Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

  • Associate Project Support Specialist

    2 weeks ago

    Morrisville, United States Teleflex Full time

    The Project Support Specialist in the Anesthesia & Emergency Medicine Research & Development team provides support to the Anesthesia R&D team to plan and execute technical documentation and project activities. Responsible for the creation and complia Support Specialist, Associate, Support, Project Management, Specialist, Project Lead, Manufacturing, Business...

  • IT Support Specialist

    1 day ago

    Morrisville, United States Heritage Design + Supply Full time

    Job DescriptionJob DescriptionPosition SummaryWe are seeking a proactive and technically skilled IT Support Specialist to join our team. This role involves providing onsite first-line technical support to our business users, managing and troubleshooting issues related to our modern IT stack including Microsoft 365, Azure AD, InTune, Windows Autopilot,...

  • Sales Support Specialist

    5 days ago

    Morrisville, United States Linde Gas & Equipment Inc Full time

    Sales Support Specialist - 24000896 Linde Gas & Equipment Inc. is seeking a Sales Support Specialist to join our team located in Fairless Hills, PA. The Sales Support Specialist will be responsible for supporting Territory Managers and external Customers. Responsibilities (1st shift) * Visits customers independently and with sales personnel as needed *...

  • Field IT Support Specialist

    2 months ago

    Morrisville, United States APM IT Solutions Full time

    Job DescriptionJob DescriptionField IT Support SpecialistSalary based on experience and capabilitiesJob Type: Full-TimeQualifications:High-school degree, job-related IT certifications and 2 years minimum work experience.2+ years IT work experience a plus.Managed Service Provider (MSP) work experience a plus.Valid Driver License, clean driving record and...

  • IT Support Specialist

    6 days ago

    Morrisville, United States Norstella Full time

    Description About Norstella   At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need.   Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get...

  • Digital Marketing Specialist

    2 weeks ago

    Morrisville, United States SCHUNK Intec Inc Full time

    Job Description Job Description Description: SCHUNK is seeking a Digital Marketing Specialist with a background in planning, executing, and monitoring digital marketing processes with skills and the ability to take ownership and the desire to make a difference in the company’s goals. You will be part of a dynamic team covering all aspects of the SCHUNK...

  • Digital Marketing Specialist

    3 weeks ago

    Morrisville, United States SCHUNK Intec Inc Full time

    Job DescriptionJob DescriptionDescription:SCHUNK is seeking a Digital Marketing Specialist with a background in planning, executing, and monitoring digital marketing processes with skills and the ability to take ownership and the desire to make a difference in the company’s goals. You will be part of a dynamic team covering all aspects of the SCHUNK...

  • Order Intake Support

    4 weeks ago

    Morrisville, United States Careers at Gentell Full time

    Job DescriptionJob DescriptionDescription:Gentell is one of the largest vertically integrated wound care companies in the world. Based in Yardley, PA and with offices, distribution centers and manufacturing plants around the world, our purpose is to make a positive difference in the quality of life for the injured, the chronically ill and those near the end...

  • Production Specialist

    1 month ago

    Morrisville, United States Shutterfly Full time

    Description At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in self-expression. Built on the tradition of “Picture Day,” Lifetouch has captured the unique personalities of children and families for more than 85 years. As part of the Shutterfly family of brands, we’re all about people — bringing...

  • Account Specialist

    6 days ago

    Morrisville, United States Shutterfly Full time

    At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces,...

  • Payroll Specialist

    2 weeks ago

    Morrisville, United States Taco Bell Full time

    Payroll Specialist will support a business unit with their payroll processing and will be located in Morrisville, NC corporate office. Primary Duties and Responsibilities: Processing of all aspects of a multi-state, biweekly payroll accurately and timely, including auditing and reconciling, following all applicable laws, policies, and procedures....

  • Order Intake Specialist

    4 days ago

    Morrisville, United States Careers at Gentell Full time

    Job DescriptionJob DescriptionDescription:Gentell is one of the largest vertically integrated wound care companies in the world. Based in Yardley, PA and with offices, distribution centers and manufacturing plants around the world, our purpose is to make a positive difference in the quality of life for the injured, the chronically ill and those near the end...

  • Supervisor Customer Support

    4 days ago

    Morrisville, United States Mac Papers and Packaging, Full time

    Job DescriptionJob DescriptionThe Customer Support Specialist Supervisor is responsible for coordinating and supervising the day-to-day operations of the Customer Service Department, including tracking of correspondence. This role manages the daily worked load to ensure required service volume and quality levels are attained. (This is meant to be a guide....

  • Business & Quality Improvement Leader- Care Access - Sustainment

    5 days ago

    Morrisville, United States UNC Health Care Systems Full time

    Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: This position is responsible for providing quality and organizational excellence by leading cross-functional quality and process improvement initiatives across the...

  • Business & Quality Improvement Leader- Care Access - Sustainment

    5 days ago

    Morrisville, United States UNC Health Care Full time

    **Description** Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: This position is responsible for providing quality and organizational excellence by leading cross-functional quality and process improvement initiatives across the...

  • Digital Marketing Specialist

    2 weeks ago

    Morrisville, United States Accentuate Staffing Full time

    Accentuate Staffing is seeking a Digital Marketing Specialist for an onsite role in Morrisville, NC. Candidates for this role must have a background in planning, executing, and monitoring digital marketing processes with skills and the ability to take ownership and the desire to make a difference in the company’s goals. You will be part of a dynamic team...

  • Principal Biopharma Sales Development Specialist

    5 days ago

    Morrisville, United States Waters Corporation Full time

    Overview Waters is seeking a dynamic contributor to fill the role of an Bio Pharmacuetical Business Development Specialist. This person will have the exciting opportunity to drive the sales of our full range of products and services, which include: Ultra Performance Liquid Chromatography System, Mass Spectrometers, software, consumables and services for the...

  • Medical Collections Specialist

    4 weeks ago

    Morrisville, United States Careers at Gentell Full time

    Job DescriptionJob DescriptionDescription:Are you an experienced Medical Collections Specialist? Join our team and unlock your career potential! Gentell is one of the largest vertically integrated wound care companies in the world. Based in Yardley, PA and with offices, distribution centers and manufacturing plants around the world, our purpose is to make a...

  • Digital Marketing Specialist

    2 weeks ago

    Morrisville, United States Accentuate Staffing Full time

    Accentuate Staffing is seeking a Digital Marketing Specialist for an onsite role in Morrisville, NC. Candidates for this role must have a background in planning, executing, and monitoring digital marketing processes with skills and the ability to take ownership and the desire to make a difference in the company’s goals. You will be part of a dynamic team...

  • Digital Marketing Specialist

    2 weeks ago

    Morrisville, United States Accentuate Staffing Full time

    Accentuate Staffing is seeking a Digital Marketing Specialist for an onsite role in Morrisville, NC. Candidates for this role must have a background in planning, executing, and monitoring digital marketing processes with skills and the ability to take ownership and the desire to make a difference in the company’s goals. You will be part of a dynamic team...