IT Support Specialist

2 weeks ago


Tulsa, United States latitude Full time

Technical Support SpecialistAs a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations.Main Points Fully onsite positionPay: 50k-60k depending on experienceMust have experience supporting Software and HardwareEngineering troubleshooting backgroundMost support will be virtualJob Duties Tests computer components to maintain capability of company systemsWrites operating instructions for all usersMonitoring the industry trends and developing technical expertise in productsResearching, identifying, and prioritizing solutions to software and hardware issuesDiagnosing and troubleshooting technical issues.Communicating with customers via phone, email, or chat until resolutionReferring to internal or external resources to provide accurate and timely solutionsDocumenting technical knowledge in the form of notes, manuals, and training materialsMaintains information confidential to ensure continued client confidenceKeeps records of revisions and changes in software and hardwareRequirements Relevant experience in industrial automation (knowledge of PLC, HMI, and SCADA) strongly preferredService/support experience in industrial automation/manufacturing/electronics industry preferredGeneral networking experience/knowledge (routers, switches, subnets, VLAN, etc) preferredFamiliarity with Hubspot or similar software preferredBusiness level proficiency in a second language preferred#J-18808-Ljbffr

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