IT Support Specialist

4 weeks ago


Tulsa, United States Willie George Ministries, Inc. Full time

MUST DO

  • Provide above and beyond technical support of client-side systems adhering to organizational IT standards.
RESPONSIBILITIES
  • Provide support to COTM and LCS for hardware, software, phones, and printers
  • Deploy and document technology assets to end users
  • Assign and manage administrative access control privileges to end users
  • Collaborate with the IT/IS Team to deliver best of breed technology solutions
  • Communicate information quickly and accurately to all necessary parties
Requirements

REQUIREMENTS
  • Bachelor's degree in Computer Science or MIS or 2 years of relevant work experience
  • Expert knowledge of macOS and Windows 10
  • The ability to troubleshoot configuration and connectivity issues
  • In-depth knowledge of IT ticketing systems and processes
  • The ability to prioritize and work on multiple projects
  • Strong analytical and problem-solving skills
BONUS POINTS IF YOU...
  • Have experience with remote support tools such as TeamViewer, VNC, or Remote Desktop
  • Deployed client systems in a large-scale environment
  • Industry-recognized IT certifications
WORK SCHEDULE
  • 40 hours per week, Monday-Friday 8:30 AM-5:00 PM
  • On-call as required


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