Customer Service Associate

2 months ago

St Cloud, United States Preferred Credit Full time
CUSTOMER SERVICE ASSOCIATE (TAGALOG BILINGUAL) SUMMARY:

The Customer Service Associate plays a key role in delivering outstanding service to our customers while addressing any issues prior to the first payment due date. They field mostly inbound calls and are responsible for handling customer inquiries and resolving issues on customer's accounts. Occasionally, they are required to make outbound calls to customers after the contract has been funded or after the cancelation date to verify contract terms, application, data, and repayment options

WHO WE ARE:

PCI is one of the nation's leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency.

CUSTOMER SERVICE ASSOCIATE (TAGALOG BILINGUAL) RESPONSIBILITIES:

  • Provides superior service to our customers.
  • Fields incoming phone calls, assist customers' inquiries, and document the conversations.
  • Fields call back requests, emails, and other communication and follow-up with customer as needed.
  • Makes outbound calls to customers to verify various details regarding their contract.
  • Assists customers with repayment options and address any concerns.
CUSTOMER SERVICE ASSOCIATE (TAGALOG BILINGUAL) QUALIFICATIONS:

Required
  • Must be fluent in Tagalog and English.
  • High School diploma or GED.
  • Previous experience in a customer service or related field.
  • Excellent communication skills, both verbal and written.
Preferred
  • Previous experience in a call center.
  • Proficiency in Microsoft Office software.
CUSTOMER SERVICE ASSOCIATE (TAGALOG BILINGUAL) OFFICE LOCATION:
  • In-Office, 628 Roosevelt Road, St. Cloud, MN
CUSTOMER SERVICE ASSOCIATE (TAGALOG BILINGUAL)HOURS:
  • Full-Time, 40 hours/week
  • Monday-Friday, 9:00am - 6:00pm CST and every other Saturday 8:00am - 5:00pm CST
CUSTOMER SERVICE ASSOCIATE (TAGALOG BILINGUAL)COMPENSATION:
  • Pay Grade: H1
  • Minimum - Midpoint: $20.00 - $23.00 per hour.
  • Starting Pay Based on Experience
BENEFITS: PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits. To learn more about our benefits, click here.

Looking for some BENEFITS that are Above & Beyond?
  • PCI will match 100% of your 401k deferrals up to 5%
  • Annual Discretionary Bonus
  • 8 Paid Holidays
  • Tuition Reimbursement
  • Student Loan Match Program
  • Paid Maternity and Paternity Leave
  • Paid Time Off (PTO)
  • Donation Matching & Paid Volunteer Time
WHY WORK FOR PCI?

Work In A Positive and Diverse Environment:
  • We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction.
Make A Difference:
  • At PCI, our Values come first and part of our Values state, "As Stewards, we create value through competency, consistency and commitment". Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities.
Start Your Path To Success:
  • We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company.


EQUAL EMPLOYMENT OPPORTUNITY:

PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR atHumanResources@preferredcredit.com.

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