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Lead Patient Services Representative

2 months ago

Lithonia, United States Benevis Corporate Office - a Benevis company Full time

Overview:
Lead Customer Services Representative - Call Center - Atlanta, GA

Summary:

Under the supervision of the Call Center Director, this person will perform Lead customer service functions to include working closely with Call Center staff performing a variety of administrative tasks to maintain the highest level of productivity within the organization. This person will be responsible for the coordination of all activities involving the Call Center with the guidance of the Call Center Director. Must be able to perform various tasks simultaneously (multi-task), able to work well with others and communicate effectively. Must have the ability to work efficiently and productively without direction and guidance daily.

Responsibilities:
Candidate should possess the following:

Must be able to work in a fast-paced environment and multi-task.

Self starter which promotes positive attitude in self and others

Must have excellent customer service skills.

Manage difficult customers in a professional and confident manner.

Excellent communication and organizational skills

Analytical abilities

Basic knowledge of Medicaid and Peach Care Insurance

Proficient with Boomerang

Competence with Microsoft Word and Excel

Previous office experience in a dental office environment preferred.
Qualifications:
Before you apply, make sure you can meet the following requirements:
You must be able to work between the hours of 10am-7pm Sunday-Thursday.
You must be able to attend a 3-week mandatory training, at 210 Interstate N Pkwy Atlanta, 30339.
Reliable transportation
Must be able to work full-time hours, 40 hours weekly.
Serious inquiries only

We Offer:

Competitive compensation
Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.