Retail Customer Service II

2 weeks ago


Columbus, United States Ingka External Full time
Job ID: 239654

Date posted: 13/05/2024
Why we will love you

APPLY NOW HL1
JOB TYPE - Permanent, Part-time, Hourly Associate, ON SITE
1 year of experience in a high-volume customer facing environment

Returns & exchanges, setting up deliveries/ heavy lifting/ customer fulfillment

HOURS - From 12-20 hours per week
5 days availability needed.
SHIFT - Seeking work schedule availability open all days minimum 4pm-11pm Friday, Saturday, Sunday and Monday as a minimum requirement. The operations generally range between the window of 8am to 11pm, and the work schedules are published three weeks in advance.

PAY - The starting rate/salary for this position ranges from $16.90 to $24 and will be based on relevant work experience.

BENEFITS ELIGIBLE? -(Limited for 12-20hrswk)
All benefits except Medical and Prescription Drug coverage for 12-20hrs./wk.
-IKEA offers competitive benefits for 20-34hrs/wk. and up. Plus perks, such as medical and Rx*, dental, vison, 401k, autism coverage, parental leave, pet insurance, education assistance and more. 15% discounts on merchandise, $4-5meals, Employee purchase plans. 3-5 week PTO and sick time accrual.

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day
•Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
•Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
•Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
•Builds emotional connections through meaningful and empathetic interactions with customers.
•Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
•Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Apply now

APPLY NOW HL1
JOB TYPE - Permanent, Part-time, Hourly Associate, ON SITE
1 year of experience in a high-volume customer facing environment

Returns & exchanges, setting up deliveries/ heavy lifting/ customer fulfillment

HOURS - From 12-20 hours per week
5 days availability needed.
SHIFT - Seeking work schedule availability open all days minimum 4pm-11pm Friday, Saturday, Sunday and Monday as a minimum requirement. The operations generally range between the window of 8am to 11pm, and the work schedules are published three weeks in advance.

PAY - The starting rate/salary for this position ranges from $16.90 to $24 and will be based on relevant work experience.

BENEFITS ELIGIBLE? -(Limited for 12-20hrswk)
All benefits except Medical and Prescription Drug coverage for 12-20hrs./wk.
-IKEA offers competitive benefits for 20-34hrs/wk. and up. Plus perks, such as medical and Rx*, dental, vison, 401k, autism coverage, parental leave, pet insurance, education assistance and more. 15% discounts on merchandise, $4-5meals, Employee purchase plans. 3-5 week PTO and sick time accrual.

QUALIFICATIONS
•1 year sales or customer service experience preferred
•High School Diploma or equivalent
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