Customer Service Rep08140 Alhambra Ave 105

1 month ago

Martinez, United States Domino's Franchise Full time

Job Description

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the

world And schedules that work with you, not against you?

That's right, we live to beat the rush and make it possible to make,

bake or take pizzas during the hungry hours of the day and night, part

or full time. You'll have plenty of time left over for school, hanging

with your friends, or whatever. Sound good? Even if you just need a

second job for some extra cash, Domino's Pizza is the perfect place for

you.

We are searching for qualified customer service reps with personality

and people skills. We're growing so fast it's hard to keep up, and that

means Domino's has lots of ways for you to grow (if that's what you

want), perhaps to management, perhaps beyond. Whether it's your hobby,

main-gig, or supplemental job, drop us a line.We're bound to

have just the thing for you.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and

today are successful Domino's franchise owners. From customer service

representative to management, General Manager to Manager Corporate

Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique

talents and contributions of all individuals. To create an environment

where all team members, because of their differences, can reach their

highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in

Domino's Pizza Being the best pizza delivery company in the world

requires exceptional team members working together. At Domino's Pizza,

our people come first

JOB REQUIREMENTS

You must be 16 years of age or older.

General job duties for all store team members

Operate all equipment.

Stock ingredients from delivery area to storage, work area, walk-in

cooler.

Prepare product.

Receive and process telephone orders.

Take inventory and complete associated paperwork.

Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions. Ability to

communicate verbally with customers and co-workers to process orders

both over the

phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly

(may use calculator).

Must be able to make correct monetary change.

Verbal, writing, and telephone skills to take and process orders.

Motor coordination between eyes and hands/fingers to rapidly and

accurately make precise movements with speed.

Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to:

Varying and sometimes adverse weather conditions when removing trash

and performing other outside tasks. In-store temperatures range from 36

degrees in cooler to 90 degrees and above in some work areas.

Sudden changes in temperature in work area and while outside. Fumes

from food odors. Exposure to cornmeal dust.

Cramped quarters including walk-in cooler.

Hot surfaces/tools from oven up to 500 degrees or higher.

Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone.

Near and mid-range vision for most in-store tasks.

Depth perception.

Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone

and with others, work under stress, meet strict quality control

standards, deal with people, analyze and compile data, make judgements

and decisions.

Qualifications: Additional Information

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.

STOOPING/BENDING

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

CROUCHING/SQUATTING

Performed occasionally to stock shelves and to clean low areas.

REACHING

Reaching is performed continuously; up, down and forward.

Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

HAND TASKS

Eye-hand coordination is essential. Use of hands is continuous during the day.

Frequently activities require use of one or both hands.

Shaping pizza dough requires frequent and forceful use of forearms and wrists.

Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

MACHINES, TOOLS, EQUIPMENT, WORK AIDS

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Additional Information

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.

STOOPING/BENDING

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

CROUCHING/SQUATTING

Performed occasionally to stock shelves and to clean low areas.

REACHING

Reaching is performed continuously; up, down and forward.

Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

HAND TASKS

Eye-hand coordination is essential. Use of hands is continuous during the day.

Frequently activities require use of one or both hands.

Shaping pizza dough requires frequent and forceful use of forearms and wrists.

Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

MACHINES, TOOLS, EQUIPMENT, WORK AIDS

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

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