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Salesforce CRM Administrator

2 months ago

Tampa, United States RIT Solutions, Inc. Full time
Role/ Title: Salesforce CRM Administrator
Location: Tampa, FL (5 days onsite)
6 Month Contract to hire

The Salesforce Administrator role is responsible for maintaining and evolving our Salesforce implementation and ensuring high data quality. The administrator will act as the CRM subject matter expert, develop the CRM roadmap, and manage key projects and operational processes.

You will:

Be our subject matter expert for all CRM matters
Develop the roadmap for the platform and own key projects
Play a pivotal role connecting our prospect, students, and alumni key contact information
Administrate, maintain, and further develop the Global CRM platform and its connected applications, while guaranteeing high data quality
maintain the customer database
Own the operational process for the platform
Provide training to new joiners and existing users and create ad hoc training documents
Manage the global CRM support service to assist internal and external users
About You

Degree educated in IT, Marketing, or another relevant field; with at least 6 years of experience in a similar role working with Salesforce and hold certifications for this CRM. The role seeks a well-rounded professional with a strong educational background, significant experience with Salesforce, and a proven ability to work in diverse, complex organizational settings. Key personal attributes include attention to detail, problem-solving abilities, flexibility, self-motivation, teamwork, and networking skills

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