Supervisor Practice Operations

4 weeks ago

Fishers, United States eCommunity.com Full time
Join our community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later "community" is still the heart of our organization.
It means providing our neighbors with the best care possible, backed by state-of-the art technology. It means getting involved in the communities we serve through volunteer opportunities and benefit initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields, and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.

Make a Difference
This position supports the Practice Administrator / Nurse Manager with the daily operations of the practices back office, particularly with overseeing clinical operations.

Exceptional Skills and Qualifications

Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving

•2 year / Associate's Degree with 4 years relevant experience within a healthcare setting with Associate's Degree/ / OR year / Bachelor's Degree or relevant experience within a healthcare setting (preferred)
•5+ years experience in a healthcare environment in the areas of front office / and/or customer service, with 2 years of front office supervision or lead experience, billing background desired (required)
•In lieu of the above education requirements, a combination of experience and education will be considered.

•Practice Management: Supports the Practice Administrator / Nurse Manager in monitoring costs, utilization, and deployment activities by facility. Assures staffing meets department workload and ensures assignments reflect appropriate utilization of personnel, considering scope of practice, competencies, patient needs, and level of care. Coordinates required training and / or educational opportunities for the staff in the office. Maintains information in Kronos. Approval of time off via Kronos in conjunction with departmental guidelines. Exercises discretion within protocols and priorities for balancing staffing needs when multiple priorities / conflicts arise among units needing staffing resources. Identifies facility-specific needs and proactively communicates with Talent Management to recruit staff. Along with the manager, responsible for employees engagement of the team. Maintains responsibility for staff development and competencies necessary to improve organizational performance for assigned areas.

•People Development: May conduct performance reviews and provides input on direct reports for human resources decisions such as hiring and promotions. Develops others through coaching, feedback, and opportunities. Aligns career development with business objectives to support the development of team and individual skills and abilities. Creates a sense of energy, excitement, and personal commitment to the organization by encouraging team members, rewarding and celebrating superior performance and creating an inclusive culture. Provides direction and guidance to predominantly nonexempt and entry level exempt personnel; evaluates performance of and assists in career development planning for subordinates; often responsible for a local functional or process activity. Encourages self and others to seek different and innovative approaches to address challenges and opportunities. Facilitates the implementation and acceptance of change within the workplace. Identifies change opportunities. Removes barriers and resistance.

•Self-Awareness: Understands own and others' preferences and is able to adapt behavior according to others' needs. Drives personal development by using a combination of feedback, reflection and humility to gain productive insight into personal strengths and weaknesses. Asks for help and encourages involvement. Listens and responds with empathy

•Achievement Oriented: Drives high standards for Network, team, and self-accomplishments. Fosters collaboration and includes caregivers in problem solving and continuous improvement. Tenaciously works to meet or exceed challenging goals, and does not allow continuous non-performance. Promotes department goals by selecting, motivating, and training capable staff. Follows established practices and procedures in analyzing situations, data, or process from which answers can be readily obtained.

•Effective Communication: Clearly and concisely conveys information and ideas to individuals and teams by communicating in a focused and compelling way. Transparent, errs on the side of sharing versus withholding. Translates initiatives for team members, linking their work to department goals. Can clearly articulate a firm decision when needed, while simultaneously ensuring team members understand the "Why," the "How," and the "What." Demonstrates active listening and confirms understanding. Works to proactively think through the next steps and anticipate potential issues, requests, or business needs. Openly shares knowledge and expertise.

•Decision Making: Assignments are expressed in the form of tasks; generally makes day-to-day decisions within established policies, procedures, and guidelines in order to carry out the operations and processes selected at higher levels; consequences of erroneous decisions or recommendations might include delays in program schedules and result in the allocation of more resources.

•Strategic Thinking: Displays forward thinking to anticipate needs and opportunities, develops strategy and plans, and proactively aligns teams and resources. Analyzes risk and mitigates when possible.

•Relationship Building: Majority of contact is within own function or family, may collaborate with other professionals outside of own function, family, or organization. Fosters a work environment that encourages acting with compassion. Creates and protects a high trust environment by setting an example, advocating for others, and rewarding others for their contributions. Provides exemplary customer service to internal and external customers by being proactive, responsive, and encouraging teamwork.
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