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Customer Success Specialist

2 months ago

Phoenix, United States Apploi Full time

Apploi is growing and we're looking for a remote Customer Support Specialist on the West Coast to join our team As a Customer Support Specialist, you'll be on the front lines providing world-class support to our customers who rely on Apploi to streamline their recruitment process. You'll be responsible for answering inquiries and resolving customer issues in a timely manner, while ensuring a positive experience for the end-user.

About the Role:

  • Respond to customer requests via inbound phone calls, emails through case management in Salesforce and chats through our messaging platform, Intercom
  • Become an expert in Apploi's suite of products to best understand each customer's needs and to provide effective solutions
  • Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans
  • Utilize creative problem solving skills to resolve functional problems and escalate technical problems when appropriate
  • Properly tag customer inquiries with the appropriate details for further analysis & action by the Product and Engineering teams
  • Escalate cases to the VP of Customer Success when customer satisfaction comes into question
Skills, Experience & Requirements
  • 3+ years experience as a Customer Support Representative
  • 2+ years of experience supporting a technical product
  • Previous experience at a SaaS startup is a major advantage
  • Working knowledge of Intercom, Salesforce cases or other ticketing platforms is a plus
  • BA or BS Degree
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Exceptional time management skills, with an ability to remain detail oriented and organized in a fast-paced environment
  • Self-motivated with proven ability to work collaboratively and independently within a team setting
What You'll Get Working at Apploi
  • Remote environment
  • Health, Dental, and Vision insurance: coverage from day one
  • 401(k) with company match
  • Unlimited PTO
  • Wellness reimbursement
  • Excellent employee referral program
  • Healthy life/work balance
  • Fun, collaborative work environment
  • MacBook provided
  • Stipend for home office
  • Opportunities for growth
About Apploi

At Apploi, we pride ourselves on putting people first. This starts at the heart of the company, where we've created a workspace where we can be unapologetically ourselves. We're an eclectic and spirited bunch with amazing company culture, working together to revolutionize hiring

Apploi is transforming how healthcare hires with all-in-one software that empowers companies to attract, hire, and manage. Working with over 8,000 healthcare organizations across the United States, our team helps leaders solve the industry's most pressing problem: how to provide superb care in the midst of a candidate shortage.

Our mission to revolutionize hiring through innovation, empathy, and an understanding of human impact has earned Apploi widespread notice. In 2021, Apploi won Gold for Established Excellence in Inc.'s Best in Business awards, and was recognized in 2022 by Inc. as one of America's Fastest Growing Companies for the third consecutive year. The platform was also recognized by GetApp as a 2022 category leader in onboarding, recruiting, and applicant tracking. In 2023, Apploi was recognized as one of Inc.'s Best Workplaces. On a wide scale and an individual basis, Apploi is dedicated to helping healthcare workers and employers thrive in the industry they love.

We're devoted to creating an excellent employee experience. Our team, culture, and benefits all make it an incredible place to work, so come join us

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.