Supervisor Order Management

4 weeks ago

Baldwin Park, United States CareerBuilder Full time

Job Description

Job Description Salary: $29.00 to $31.00 hrly
Salary Range: $29.00 to $31.00 per hour.

SUMMARY
The Supervisor of Order Management is responsible for the processes and systems related to servicing customers and support of the sales staff and exercising independent judgement and recommendations in resolving order management issues and escalations.

This position also exercises and supports the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer service.

ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities
May supervise team members, providing guidance, training, and performance feedback to ensure optimal productivity.
Oversee all aspects of order processing, including order entry, order validation, invoicing, and shipping, to ensure accuracy and timely execution.
Ensure compliance with company policies, procedures, and regulatory requirements related to order processing and customer data privacy.
Collaborate with Planning, Program, Sales, and Operations teams to address order-related issues, such as order changes, cancellations, or expedited requests.
Develop and implement SOPs for order processing functions to streamline and improve efficiencies.
Research and resolve shipping discrepancies.
Resolve customer inquiries or complaints related to order processing, work closely with our Quality and Operations teams to provide prompt and satisfactory resolutions.
Timely execution of return authorization for Stock balance or Defective Customer returns.
Prepare open order reports for as requested by customers.
Prepare internal or external ad hoc reports as needed.
Monitor and manage open orders ensuring customer delivery expectations are achieved.
Provide excellent service to internal/external customers.
Provide backup support or additional duties as required.

SKILLS
Strong leadership and team management skills, with the ability to motivate and develop team members.
Excellent attention to detail and organizational skills to ensure accuracy in order processing activities.
Ability to prioritize and manage multiple tasks in a challenging environment, meeting tight deadlines.
Effective communication and interpersonal skills to collaborate effectively with cross-functional teams and resolve order-related issues.
Problem-solving and analytical skills to address complex order processing challenges and implement effective solutions.
Flexibility and adaptability to changing business needs and priorities.
Customer-focused mindset with a commitment to providing exceptional service to internal and external customers.

SUPERVISORY RESPONSIBILITY
This position may supervise employees of the department.

WORK ENVIRONMENT
This position operates in a professional office environment.

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

PHYSICAL DEMANDS
This is a sedentary role; however, some light lifting may be required.

This would require the ability to lift a 20 lb. box, open box, and bend or stand, as necessary.

POSITION TYPE AND EXPECTED HOURS OF WORK
This is a full-time position.

Normal business days are Monday through Friday and work schedule is Monday through Friday 8:30 am to 5:00pm.

This is an on-site position.

TRAVEL
Minimal travel is expected for this position.

REQUIRED

EDUCATION/EXPERIENCE
High school diploma or equivalent. A bachelors degree in business administration or a related field is preferred.
Experience in order processing or a similar role, with at least two years of supervisory experience.
Proficiency in computer applications, such as Microsoft Outlook, Word, Excel, and Access.
Understanding of logistics and supply chain concepts.
Knowledge of e-commerce platforms and online order processing a plus.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

REFFERALS
If this isnt the job for you, perhaps you have a friend who would be a perfect fit.

Please send them this link

ADA

- Superior Communications will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.

About Superior Communications
Superior Communications opened its newest distribution center outside Nashville, TN.

The 130,000-square-foot facility supports customers throughout the country with a focus on those in the region.

Superior is focused on helping our customers solve their go-to-market challenges through industry-leading services across the supply chain, from geographic location to value-added support in the retail stores.

We offer a great benefits package including Medical, Dental, Vision, Life, Disability, Paid Time Off, Holidays, and 401(k).

At Superior Communications we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

For more information about Superior, visit

www.superiorcommunications.com.

About Us

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