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HVAC Dispatcher

2 months ago

Exton, United States UGI Heating Cooling and Plumbing Full time
UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020. HomeServe, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment.

The primary role of the Dispatcher is to schedule and route technicians based on skill levels, job requirements, and availability by service territory.

Responsibilities:

  • Notify customers when parts arrive and coordinate the logistics to install parts.
  • Utilize system software to communicate to Customer Service Representatives of scheduling capabilities.
  • Assist Service Technicians, Supervisors, Managers and Customer Service Representatives daily.
  • Manage technician's workload to achieve compliance goals.
  • Communicate any service concern /issues.
  • Responsible for creating work orders, dispatching technicians, and communicating with customers.
  • Must remain agile and ready to handle sudden route changes or delivery issues.
Requirements:
  • Dispatch Experience
  • Excellent Organization Skills
  • Excellent Communication Skills
  • Quick Thinker
  • Problem Solver
  • Able to work in a fast pace environment
  • Enjoy Providing exceptional customer service
  • Flexibility to work overtime
  • Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows
  • High school diploma or equivalent
  • Familiarity with the operation of HVAC Systems a plus. IE: Wennsoft / Click
In return, we offer:
  • Competitive compensation
  • Career development and advancement opportunities
  • Casual attire throughout the week
  • Friendly, open and team oriented work atmosphere
  • Excellent benefits including generous medical, vision, dental and life & disability insurance
  • 401(k) plan with a company match
  • Paid time off
  • Eligibility to enroll in up to two HomeServe coverage plans paid for by the company


HomeServe USA is an equal opportunity employer.