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Client Relationship Manager- Cockeysville, MD

2 months ago

Cockeysville, United States FlexPrint Full time

Description Position at FlexPrint "You don't build a business. You build people, and people build the business."At Flex Technology Group, and our family of companies, we put people first. Join us and you'll find that the focus is all about you. You're recognized and treated as an individual. Your development is unique to you - tailored to your own wishes and needs - and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row. FlexPrint, a Flex Technology Group company is looking for a Client Relationship Manager who will work with existing customers to foster and grow existing business opportunities and improve account profitability. Become the key relationship with all levels of your clients to deliver unparalleled service and support. Unlock your earning potential This position is 100% in office. What you will do: Support your customers day-to-day needsWorks closely with customer contacts, customer's end user community, and FTG internal resources to fulfill Service Level Agreements (SLA's)Ultimately responsible for customer satisfaction, retention, growth, and profitability of account baseAct as the primary point of contact for all aspects of the contractual relationship with the customerWork closely with Operations Team on implementation and deployment of print technology and support services, including inventory collection and management, and consumables managementResolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolutionRecommends and implements operations techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations.Work closely with Director of Client Relations, Sales Team, Project Management Team, and other resources to ensure a collective approach to customer needs.Onboard new customersWhat you provide: Experience with managing projects with multi-disciplined team membersCustomer service experience in Technology/Managed Print Support (Preferred)Significant experience interacting with customers, including executivesStrong analytical and MS Office skillsAbility to develop and strengthen relationship with CustomerAbility to travel, as necessary, to meet customer and internal needsHigh energy level, comfortable performing multifaceted projects in conjunction with normal activities, sense of urgency in all workStrong analytical and reasoning abilities. Able to develop business processes after evaluating multiple solutions.Well-developed interpersonal skills. Ability to get along well with diverse personalities-mature-flexible.Excellent communication skills, written and verbalFlex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.