Clinic Service Representative

1 month ago


Jackson, United States Henry Ford Health System Full time

The doctors and team at Henry Ford Family Medicine - North Street are dedicated to caring for you and your loved ones at every stage of life. From regular check-ups to the management of acute illnesses and chronic disease, all your health care needs will be met with professionalism and expertise.

To accommodate busy individuals and families, we provide quick access to laboratory test results, extended office hours, open scheduling and an automated appointment reminder system.

Status: Part Time 26 Hours a week

Shift: Days Monday to Friday7:00 a.m. to 7:00 p.m. Saturday9:00 a.m. to 1:00 p.m.

Location: 1401 W North St Jackson, MI 49202l

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.



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